공지

2024년 11월 21일

Delay of Mail Delivery to Canada

Dear Sendoncom Customers

This is Sendoncom Customer Support

There is a strike by postal staff in Canada, which may cause delays in the delivery of all types of mail (EMS, Airmail and Surface mail) sent to Canada. Furthermore, there may also be delays in the delivery of mail sent from Canada to Japan. We would therefore like to request your understanding.

Destination Affected regions Mail types*
Canada All area All types
(EMS, Air mail* and Surface mail)

Note: This information is based on a notification from the destination country. The situation may change according to the circumstances in that country.

  • Airmail includes airmail postal services such as greeting cards, priority bulk airmail (D-mail) and non-priority bulk airmail (P-mail).

Sorry for any inconvience this may cause.

If you have any questions feel free to contact us.

 

Regards

Sendoncom Customer Support

2024년 11월 15일

Japan Post: Notice of Suspension of Services to Lebanon

Dear Customers

This is Sendoncom Customer Support.

Due to the global spread of COVID-19, some shipping services from Japan Post to certain areas in the Middile East have been temporarily suspended. These changes will take place from 11/15 JST, as shown in the table below.

Country/region name Before the change After change
Regular mail
(including registered and insured mail)		 Parcel post EMS Regular mail
(including registered and insured mail)		 Parcel post EMS
Aviation SAL Sea shipping Aviation SAL Sea shipping Aviation SAL Sea shipping Aviation SAL Sea shipping
Iran ○ - × ○ - × ○ × - × × - × ×
Gambia ○ - × ○ - × - × - × × - × -
Rwanda ○ - × ○ - × ○ × - × × - × ×
Djibouti ○ - × ○ - × ○ × - × × - × ×
Lebanon ○ - × ○ - × ○ × - × × - × ×

You can check here for the latest information on whether international mail can be sent to each destination country/region, delivery delays, etc.

As acceptance is still suspended in certain countries and regions and sufficient transport capacity cannot be secured, Japan Post has continued to suspend or stop accepting parcels. Items that have been accepted so far but cannot be sent to the destination country or region are being returned by the post office responsible for delivery.

Please note that due to the ongoing reduction in flights to various countries and regions, there is a risk of delays in the delivery of international mail items that you accept.

We apologize for the ongoing inconvenience caused to our customers and appreciate your understanding.

Regards

Sendoncom Customer Support

2024년 11월 11일

Regarding Delays in Delivery of Mail to Spain (to some areas)

Dear Customers

We would like to inform you that the Spanish postal service has reported that due to the heavy rains and floods that occurred on October 29, 2024, there are difficulties in handling mail in some areas of the country, including Albacete, Valencia, Cadiz, Teruel, and Almeria, and that there are delays in the delivery of mail addressed to these areas.

Destination country Areas and postal codes at risk of delays Mail handling type *
Spain Albacete: 02 regions
Valencia: 46 regions
Cadiz: 11 regions
Teruel: 44 regions
Almeria: 04 regions		 EMS, Airmail and Seamail
  • This information is based on notifications from destination countries and may be subject to change depending on the situation in the destination country.
  • Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.       

If you have any questiions feel free to contact us.

Regards

Sendoncom Customer Support

2024년 11월 1일

Sendon & SUPER DELIVERY Joint Webinar Announcement

To Our Valuable Customers

We are pleased to announce a joint webinar by "Sendoncom" and "SUPER DELIVERY".
The webinar will introduce Sendon & SUPER DELIVERY`s joint campaign details, an explanation on how to join the campaign, and highlights on why Sendon is the ideal choice as your forwarder.

Webinar Details:
Date: [11/18/2024]
Time: [10 am JST]
Platform: [YouTube]

Please click the link below to join the YouTube Live.

https://www.youtube.com/watch?v=xWRCTwU8bX0

If you're interested, you are welcome to join the webinar. By doing so, you can stay up-to-date on the latest information. Also, please use the Google form link below to ask us questions ahead of the event.

https://docs.google.com/forms/d/e/1FAIpQLSfSolAW9kG5UwsMi4earZHdQxLhwWT_RDnG6q97OAUrFHRq7w/viewform?pli=1

If you have any questions, please contact our customer support. (email: support@sendon.com)

Link to Super Delivery Offical Website:https://www.superdelivery.com/i/forwarderIntroduce/lp/zhTw?media=464

2024년 10월 7일

[Japan Post]Suspension of international mail shipments to Lebanon

Dear Customers

Thank you for always using Sendoncom.

Japan Post has reported that due to the recent worsening situation in the Middle East, and the suspension of air services, it may take some time for mail to reach these destinations.

In addition, depending on future developments, mail may be returned to customers.
For this reason, we ask that you refrain from sending mail from Japan to Lebanon for the time being. If you would like to retrieve mail that has already been sent, it is possible to do so before the mail is prepared for shipping at the post office that handles overseas shipping (international postal exchange office). However, please note that a handling fee (680 yen) may be charged. We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

2024년 10월 7일

Regarding delays in Japan Post deliveries to certain areas of the United States

Dear Customers

Thank you for always using Sendoncom.

The United States Postal Service has reported that due to Hurricane Helen, there are difficulties in handling mail in some areas of the southeastern United States, and that there are delays in the delivery of mail addressed to these areas.

Destination country Areas and postal codes at risk of delays Mail handling type (※)
US

First 3 digits of zip code:
006-009, 214-268, 300-319, 322-324, 344-347, 349-352, 354-399, 700-701, 703-708, 710-714, 716-729, 801-851

Florida, Georgia, South Carolina, North Carolina, Virginia, Tennessee, Puerto Rico and the U.S. Virgin Islands

 EMS, Airmail and Seamail
  • This information is based on notifications from destination countries and is subject to change depending on the situation in the destination countries.
  • Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.

2024년 9월 26일

Follow-up Report: Apologies for Delays in Work Due to System Failures

We sincerely apologize for the delays in shipments of your packages due to a problem with our system. 

We would like to provide you with a follow-up regarding the issue, which we announced on September 13th JST.

As of today, September 26th JST, the inventory management system has been restored.

There still may be some delays in shipping operations over the next few days, but we expect to resume our normal business schedule after that. 

We sincerely apologize for any inconvenience this may cause to our customers.

2024년 9월 25일

Schedule Change Regarding Air and Sea Mail Shipping

Dear customers, thank you for always choosing Sendoncom.

We apologize for the inconvenience, but we have decided to reduce the frequency of shipments for packages that are shipped via air and sea mail.

Currently, for our other shipping methods, we ship the package on the same day or next business day after receiving payment, but for air and sea mail, the package will be shipped approximately one week from the day after receiving payment. 

Please note that this shipping schedule may change in the future, in which case we will announce it in our newsletter.

We apologize for any inconvenience this may cause and appreciate your understanding.

2024년 9월 17일

Regarding Delays in Packages in East Asian Countries

Thank you for always using Sendon.com.

 

Please be advised that there may be delays in EMS, Air, and Sea shipments around national holidays in Asian countries and regions.

Please refer to the table below for details. Also, please refer to the following page for the latest information.

https://www.post.japanpost.jp/int/information/2024/0912_01.html (Japanese)
 

 

 

Target countries
/regions		 Period Exchange office
operations*1		 Customs duties
*2		 Delivery Service Survey work
*3		 Remarks
People's Republic of China 9/15（Sun）～17（Tues）
10/1（Tues）～7（Mon）		 ○ △ ○ ○ △：The days and hours of operation will be reduced.
Hong Kong 9/18（Wed）
10/1（Tues）
10/11（Fri）		 △ △ × × △：Limited airmail services.
Republic of Korea 9/16（Mon）～18（Wed）
10/1（Tues）
10/3（Thur）
10/9（Wed）		 × × × ×  
Taiwan 9/17（Tues）
10/10（Thur）		 △ △ △ × △：Only EMS will operate as usual.

○…Available　△…Not available in some areas　×…Not available

 

  1. Exchange office operations: The process of receiving and delivering mail sent from Japan and mail addressed to Japan.
  2. Customs operations: This refers to the task of clearing customs for postal items.
  3. Investigation work: This refers to the work of investigating mail, etc.

2024년 9월 13일

Our Apologies for Delays Due to a System Failure

Thank you for using Sendon.com.

 

Due to a system error in our inventory management system, we are currently experiencing delays in unpacking and inspecting packages, registrations, and packing and shipping operations.

We are working quickly to restore and normalize the system.

We will post further information on this issue in a news release as soon as it becomes available.

 

We sincerely apologize for any inconveniences.

2024년 9월 2일

친구 초대 캠페인 시작!

Sendon.com에서 새로운 캠페인으로 친구 초대 캠페인을 시작합니다.

 

연중 캠페인으로 친구 초대 캠페인을 시작합니다.
최대 5명까지 초대할 수 있으며, 초대하신 분과 초대받은 분 모두에게 배송비 15% 할인(최대 2,500엔) 쿠폰을 배포해 드립니다.

자세한 내용은 아래 이미지를 눌러 확인해주세요. (친구 초대 캠페인 설명 페이지로 이동합니다.)

 

앞으로도 Sendon.com은 더 나은 기능 개선과 서비스 품질 향상을 위해 노력하겠습니다.
앞으로도 많은 관심과 사랑 부탁 드립니다.

2024년 7월 26일

Notice of Delay in Shipping Due to Paris Olympics

Thank you for using Sendon.com.

Due to the Paris Olympics, there may be delays in the delivery of shipments to France from July 15 to September 13, due to temporary changes in the transportation system such as traffic restrictions and entry restrictions in Paris and nearby cities.

We apologize for any inconvenience this may cause and ask for your understanding.

2024년 7월 25일

추석 기간 동안 영업일 변경에 관하여

Sendon.com을 이용해 주셔서 감사합니다.

 

불가피하게도, Sendon.com에서는 8월 10일부터 8월 15일까지의 명절 기간 동안 영업 내용 및 운영 시간을 변경하게 됩니다. 자세한 사항은 아래에서 확인해 주시기 바랍니다.

일요일 월요일 화요일 수요일 목요일 금요일 토요일
4 5 6 7 8 9 10
11 12 13 14 15 16※ 17

※ 빨간색 날짜는 휴무일입니다.

 

고객지원 ※8월 7일 업데이트

 

8월 16일(금), 17일(토)은 휴무입니다. 휴무일에 메일 또는 메시지 등을 보내주신 경우, 원칙적으로 다음 영업일 이후 답변이 가능합니다.

또한, 17일(토)은 평상시 토요일과 마찬가지로 축소 영업을 하므로 답변이 늦어질 수 있습니다. 미리 양해해 주시길 부탁드립니다.

 


창고 업무(물품 수령, 포장, 발송) ※8월 7일 업데이트

창고 업무는 8/16(금)부터 정상적으로 발송 업무를 실시합니다.

(※8/18(일)은 정상적으로 휴무입니다.)

 

고객님들께 불편을 끼쳐 드려 죄송합니다만, 많은 양해 부탁드립니다.

2024년 6월 28일

[Japan Post] Delivery Delays for Shipments to India

Thank you for using Sendon.com as always.

Japan Post (EMS, airmail, surface mail) has announced the following notice regarding shipments to India. We kindly ask customers considering shipping to the affected regions to review the information.

The following is a quotation (partially modified).

Currently, due to a lack of transportation space with airlines, delivery delays are occurring for mail items to the regions listed in the table below. We have requested the relevant airlines to improve the situation urgently, but for the time being, please be aware that there is a possibility of delivery delays for mail items to the regions listed in the table below.

Type of Mail Regions with Possible Delivery Delays
EMS Andhra Pradesh
Chhattisgarh
Goa
Gujarat
Karnataka
Madhya Pradesh
Maharashtra
Surface Mail, Airmail All regions

 

We apologize for any inconvenience this may cause and thank you for your understanding.

2024년 5월 9일

특정 수취국의 이용 가능한 발송 방법 변경에 관하여

항상 Sendon.com을 이용해 주셔서 감사합니다.

Sendon.com의 수취국 중 일부 국가에서 이용 가능한 발송 방법이 변경되었습니다.

자세한 내용은 아래 표를 참조하십시오.

변경전

국가·지역명 SAGAWA EMS 해상 우편 항공우편
파푸아뉴기니 × × ○ ○
이라크 ○ ○ ○ ○
브라질 ○ ○ ○ ○

변경후

국가·지역명 SAGAWA EMS 해상 우편 항공우편
파푸아뉴기니 ○ ○ ○ ○
이라크 × × × ×
브라질 ○ ○ × ○

※빨간 글자는 변경된 부분을 나타냅니다.

또한, 수취국의 상황 및 운송 기기의 운행 일정 등 운송 상황에 따라 앞으로도 이용 가능한 발송 방법이 변경될 수 있습니다.

미리 양해를 구하여 주시기를 부탁드립니다.

계속되는 지원에 감사드리며, 앞으로도 계속된 애용을 기대합니다.

2024년 4월 18일

[FedEx]화물 도착 지연 가능성에 대하여

Sendoncom 사용자 여러분께

평소 Sendon.com을 이용해 주셔서 감사합니다.

FedEx로 배송을 이용하시는 고객님들께서는 현재 FedEx의 통관 시스템에 문제가 발생하여, 물품 도착이 지연될 가능성이 있습니다. 불편을 끼쳐 드려 죄송합니다만, 고객님들의 많은 양해 부탁드립니다.

자세한 내용은 아래 FedEx 뉴스를 확인해 주시기 바랍니다.(EN)

FedEx

문의 사항이 있으시면 저희 고객 지원부로 연락해 주시기 바랍니다.

2024년 2월 16일

무선 이어폰 등 일부 리튬 충전지 사용 제품의 배송이 가능해졌습니다!

평소 Sendon.com을 이용해 주셔서 감사합니다.
 

이번에 Sendon.com에서는 무선 이어폰 등 기존에 배송이 불가능했던 일부 리튬 충전지를 사용한 제품의 배송이 가능해졌습니다.

1상자당 리튬 이온 배터리의 무게가 5kg 이하인 경우 배송이 가능합니다. 배송방법은 FedEx, DHL만 선택 가능합니다.

또한, 해당 제품을 포함한 박스 포장에 따라 아래와 같은 비용이 발생합니다.

명목 비용
특별 포장 수수료 700엔/상자

문의사항이 있으시면 저희 고객지원팀으로 연락 주시기 바랍니다. (email: support@sendon.com)

앞으로도 많은 관심 부탁 드립니다.