About Shipping and Customs

Can I choose the shipping method?
Is it possible to add insurance to the package?
The arrived item was damaged. What should I do?
Can I specify the arrival date and time?
Is there a maximum value limit for items in a single shipment?
What is customs duty?
My package couldn't clear customs. What should I do?
Does Sendon.com handle customs clearance procedures?
Does Sendon.com handle customs duty payments for customers?
Does the shipping fee include customs duties?
Package that was shipped hasn't been delivered.
I cannot choose the shipping method.
Can I send goods from abroad to Japan?

궁금한 점이 있으시면 고객 지원부로 문의하시기 바랍니다.

자주 묻는 질문으로 되돌아갑니다