21 พฤษภาคม 2026

FedEx: Regarding DAFF document review fees for low-value import shipments destined for Australia

Dear Valubale Customers

This is Sendoncom Customer Support.

FedEx has reported that from May 8, 2026, FedEx will charge customers a government-mandated document review fee for import shipments under A$1,000 that require documentation review by the Department of Agriculture, Fisheries and Forestry (DAFF). This is in line with current regulatory requirements for biosafety risk management in Australia and will only apply if deemed necessary by the DAFF.

This document review fee was introduced by DAFF several years ago, but until now, FedEx has absorbed this cost for shipments with a value of A$1,000 or less and has not charged customers for it.

Document processing fees vary depending on the nature of the cargo, the time of day, and the duration of the inspection, and are all determined by DAFF. Currently, DAFF charges A$40 per person for every 15 minutes for in-office inspections during normal business hours.

For details on these fees, please visit the official DAFF website below: https://www.agriculture.gov.au/about/fees/biosecurity-cris

This fee applies to goods including, but not limited to, plants, edible products, animal products, works of art, artificial fragrances, and wood.

In addition to this document processing fee, effective May 8, 2026, FedEx will charge a customs processing fee if your import shipment to Australia is not linked to a billable FedEx account. This fee is 2.9% of the customs duties and taxes or A$20 per shipment, whichever is higher. This fee applies when FedEx processes customs duties, other taxes, and other regulatory fees on behalf of customers who do not have a FedEx account number. We recommend that you review your shipment contents and documentation to anticipate potential regulatory requirements.

If you have any other questions, please feel free to contact us.

Regards

Sendoncom

21 พฤษภาคม 2026

FedEx: Regarding the planned reporting requirements to the U.S. CPSC

Dear Valubale Customers

This is Sendoncom Customer Support.

FedEx has stated that from July 8, 2026, the follwing items below bound for the U.S will need an electronic filing for a CPSC Product Registry

Children's products:
- Toys and Games
- Baby crib, bassinet, stroller, play set
- Children's clothing and sleepwear
- Child car seats, baby carriers, high chairs
Household goods and furniture:
- Furniture (e.g., sofa, mattress, dresser, bunk bed)
- Rugs, carpets, window covers
- Portable fuel containers and candles
Home appliances and electrical products:
- Power adapter and charger
- Portable lighting products
- small home appliances
- Battery-powered consumer devices
Household repair supplies and recreational products:
- Ladder and step stool
- Sports equipment and recreational equipment
- Outdoor grills and related consumer products
Textiles and apparel regulated by CPSC regulations:
- Flammable fabric
- Materials for upholstered furniture

Please see the information below on what needs to be done.

How does CPSC eFiling work, and what data should it provide?

Depending on whether the product is pre-registered with the CPSC Product Registry , customers must support ACE declaration with CPSC certificate data using one of two eFiling methods.

Method 1: Complete PGA Message Set – For products not pre-registered with the CPSC Product Registry, seven conformity certification data items must be provided for each shipment:

Product identification code (e.g., Global Trade Item Number)
Each CPSC safety regulation certified under 16 CFR Part 1110
Manufacturing date of the finished product
Name, address, phone number, and email address of the manufacturer, producer, or assembler.
Latest test date regarding compliance with applicable CPSC regulations
Name, address, and contact information of the conformity testing facility or laboratory.
Contact information (including name, address, phone number, and email address) of the person responsible for keeping records of the test results.

Method 1 is recommended for customers who import only a limited number of CPSC-regulated products or who do not repeatedly import the same regulated products.

Method 2: Reference (Simplified) PGA Message Set – Products pre-registered in the CPSC Product Registry are eligible for a simplified declaration method. Only three data items are required:

Product ID: A code that uniquely identifies the product subject to conformity certification.
Certifier ID: A unique identification code created by the importer providing the conformity certificate.
Certificate Version ID: A code that uniquely identifies a specific version of the product certificate.

Method 2 is recommended for customers who regularly import CPSC-regulated products into the United States and facilitates customs clearance.

Also, please use the link below to make a filing, and the follwing link to check to see if you need to file a CPSC

https://www.cpsc.gov/eFiling-CPSC-Product-Registry

https://business.cpsc.gov/robot/

If you have any other questions, feel free to contact us.

Regards

Sendoncom

21 พฤษภาคม 2026

FedEx: Changes to EU Import Regulations

Dear Valubale Customers

This is Sendoncom Customer Support.

FedEx has stated that from July 1, 2026, customs regulations for low-priced imports to the EU (value of €150 or less) will change.

This change requires that goods imported into the EU customs area with a real value of €150 or less must submit an additional data item (Product Identification Code (PID)) for each individual product.

What is a product identification code?

A product identification code is a set of codes that manufacturers, sellers, platforms, and marketplaces use to identify a product.

From July 1, 2026, when importing consumer goods with a real value of €150 or less into the EU, it will be mandatory to submit three codes to customs authorities during customs clearance.

A seller's product identification code 
is a unique code used by sellers to identify products, and typically refers to an SKU (stock keeping unit), item code, or product code.
A non-standard manufacturer product identification code 
is a unique code assigned independently by the manufacturer or supplier of a product to an individual product.
A standardized manufacturer product identification code (if any) 
is assigned by a global industry standardization body along with a barcode if the manufacturer's product meets the international standards of the governing body. This barcode is common to all retailers selling the same product.

If you have any other questions, please feel free to contact us. Thank you,

Regards

20 พฤษภาคม 2026

Japan Post: Suspension of shipment of packages destined to Cuba

Dear Valuable Customers

This is Sendoncom Customer Support

Japan Post has noted that delivery of packahes to Cuba is currently susspend.

If you wish to receive packages that have already been sent, a handling fee may apply.

If you have any questions, feel free to contact us. Thank you.

Regards

Sendoncom

15 พฤษภาคม 2026

Delays and Suspensions of Shipping to Vietnam

Dear Valuable Customers

This is Sendoncom Cutomer Support.

FedEx has reported that tjey have implemented a transition in their operational structure as part of its ongoing efforts to strengthen operations in Vietnam. During this period, a combination of public holidays, increased cargo volume, and adjustments to internal systems temporarily placed a significant load on processing capacity. As a result, some customers may experience extended transit times for shipments originating from or destined for Vietnam.

Therefore, in order to stabilize operations, we are implementing the following temporary measures:

Extended Shipping Times: From May 8, 2026 until further notice, all services to and from Vietnam will have their shipping times temporarily extended by 2-4 days.
Temporary Suspension of Some Services: From May 11, 2026, until further notice, FedEx International Economy®, FedEx International Economy® Freight, and FedEx International Economy Direct Distribution services from Asia to Ho Chi Minh City (SGN) will be temporarily suspended. FedEx International Priority services will remain available.

These measures are temporary and are expected to be lifted as operational efficiency improves.

If you have any other questions, feel free to contact us.

Regards

23 เมษายน 2026

FedEx： Register with IOSS to simplify shipping to Europe | Published: April 21, 2026

Dear Valuable Customers

This is Sendoncom Customer Support

We would like to inform you that we have received a notice from FedEx regarding upcoming changes to customs procedures and fees related to shipments to the EU.

Future changes to EU customs regulations will make importing low-value goods into the EU more complex and costly.

From July 1, 2026 , a customs duty of 3 euros will be applied to each line of the import declaration to customs (which may include multiple items depending on the customs classification) for imports with a real value of 150 euros or less .

While the EU's One-Stop Shop (IOSS) import system, which is currently optional , does not allow for the collection of new tariffs, it can simplify transportation and reduce delays by collecting VAT at the point of sale. Therefore, the period before the July 1st changes is a good opportunity to consider whether IOSS is right for your business and to implement it.

Let's prepare for change.

The optional IOSS scheme allows e-commerce suppliers and online marketplaces/platforms to declare and pay VAT on mail-order sales of goods priced at €150 or less that are imported from countries outside the EU. This eliminates unexpected charges to recipients and allows for faster customs clearance at the destination.

Simplifying VAT collection will reduce delivery delays and minimize processing issues:

Ensure seamless VAT collection at checkout - avoid unexpected taxes.

Enabling faster customs clearance - reducing the risk of delays, returns, or refusals of delivery due to unpaid customer fees.

Improving the customer experience - making taxes clear to customers.

Before the de minimis duty exemption ends in July, we recommend that you consider registering with IOSS and confidently adapt to the changes in customs duties.

Want to know more?

FedEx has over 50 years of experience supporting global trade and regulatory affairs.

Please see the dedicated webpage for information on IOSS and how to register for the program.

Please check the EU customs reform page for the latest information.

If you have any questions please feel free to contact us. Thank you.

Regards

Sendon

21 เมษายน 2026

Japan Post: Regarding delays in delivery of mail to Chile

Dear Valuable Cstomers

This is Sendoncom Customer Support.

Japan Post has received notification from the Chilean postal service that changes to the customs system in the country may cause significant delays in the processing of mail through customs.

Therefore, we kindly ask that customers sending mail to Chile check the necessary procedures in advance on the Chilean Customs website or other relevant sources.

If you have any other questions, feel free to contact us.

Regards

Sendoncom

15 เมษายน 2026

FedEx： Packages Destined for New Zealand

Dear Valuable Customers

This is Sendoncom Customer Support.

FedEx has stated the following statement below. We ask that you confirm this information.

Effective April 1, 2026, New Zealand Customs will change its import and export declaration fees.

Due to these changes, the following new fee structure will be applied from April 1, 2026, and FedEx will charge you these fees at actual cost:

High -value import (air cargo) declaration fee: NZD 59.59² ( including GST)

It is collected by New Zealand Customs and the Ministry for Primary Industries (MPI) for the processing and management of the cargo.

High -value export (air cargo) declaration fee: NZD 3.85 (including GST)

It is collected by New Zealand Customs for the processing and management of the cargo.

Cargo with a value exceeding NZD 1,000.00

If you have any other questions, feel free to contact us.

Regards

Sendoncom

10 เมษายน 2026

📢 2026 Calendar & Golden Week Holiday Notice

Thank you for always using Sendon.
We would like to inform you of our business schedule during the Golden Week holiday period as follows.

■ Holiday Period

April 29, 2026 (Wed)

May 2 (Sat) – May 6 (Wed), 2026

■ April 2026

Sun	Mon	Tue	Wed	Thu	Fri	Sat
			1	2	3	4
5	6	7	8	9	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24	25
26	27	28	29🎌	30

■ May 2026

Sun	Mon	Tue	Wed	Thu	Fri	Sat
					1	2
3🎌	4🎌	5🎌	6🎌	7	8	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27	28	29	30
31

■ During the Holiday

Warehouse operations (receiving, registration, packing, and shipping) will be suspended.
Customer inquiries will be handled sequentially after the holiday.

※ Please note that responses may take longer than usual due to high demand before and after the holiday.

■ Business Resumption

Normal operations will resume from May 7, 2026 (Thu).

We apologize for any inconvenience and appreciate your understanding.
Sendon Customer Support

1 เมษายน 2026

Japan Post: Regarding the handling of mail during the Lunar New Year period in Southeast Asian countries

Dear Valuable Customers

This is Sendoncom Customer Support

Please be aware that during and around the Lunar New Year period in Southeast Asian countries, there may be delays in mail delivery due to temporary suspensions of postal services.

Additionally, due to reduced airmail services to various countries and regions, acceptance of some international mail items may be temporarily suspended. Please see the chart below for more information.

Affected Countries	Period	Exchange Services *1	Customs Operations *2	Delivery Services	Survey Work *3	Remarks
Cambodia	April 14th (Tuesday) - April 16th (Thursday)	×	×	×	×
Thailand	April 13th (Monday) - April 15th (Wednesday)	△	△	△	×	△: Exchange office and customs services for arrivals in Thailand will be suspended during the Lunar New Year period.
Myanmar	April 11th (Sat) - April 19th (Sun)	×	×	×	×
Laos	April 14th (Tuesday) - April 16th (Thursday)	×	×	×	×

○...Available △...Partially available ×...Not available

If you have any questions please feel free to contact us. Thank you.

Regards

Sendon

25 มีนาคม 2026

Japan Post: Changes to the International Mail Conditions Table

Dear Valuable Customers

This is Sendoncom Customer Support.

Japan Post has reported some chnages to their International Postal Conditions Table. Please see below for the changes.

No.	Country/Region	Content
1	Argentina	For all mail: Add a note requesting that the recipient's mobile phone number or phone number and email address be included whenever possible.
2	Yemen	Parcel post: Maximum size, weight, and required number of CN23 forms have been changed. Additionally, insured shipping (sea mail only) will now be offered.
3	Israel	Parcel post: Storage period has been changed.
4	Iraq, Mongolia	Parcel post: Maximum size and weight (sea mail only) have been changed. Additionally, insured shipping (sea mail) is now available.
5	Indonesia	Parcel post: Changed to no return requests or address changes. All mail: Added a special condition stating that if the recipient does not have the 16-digit number assigned to residents by the Indonesian tax authorities, they must provide an alternative identification number such as a passport number.
6	Qatar, Bahrain, Paraguay, Mexico, Liberia, Lebanon	Parcel post: Maximum size and weight (sea mail only) have been changed.
7	Gadoleoupe, France, Martinique, Monaco, Réunion	Parcel Post: The required number of invoices has been changed. All Mail: Under special conditions, all mail containing goods worth less than 150 euros will be subject to a Small Parcel Tax of 2 euros per HS code of the contents, in addition to Value Added Tax (VAT) and other taxes depending on the contents. Therefore, if the sender has an IOSS number, EU VAT number, etc., it is recommended that they provide these numbers as part of the electronic customs data (). () Please enter this in the "Sender Reference Number" field as part of the electronic customs data.
8	Cuba	Parcel post: Delivery will now be made to the recipient's address. EMS mail: Weight limits and tracking request period have been changed. Also, mail will now be collected at the post office counter.
9	Kyrgyzstan	Regular mail: Maximum insurance amount changed. Parcel post: Maximum size, weight (sea mail only), required number of CN23 forms, and storage period changed.
10	Cayman Islands	Parcel post: The process for requesting retrieval and changing the recipient's address has been changed. Additionally, the storage period has been modified.
11	Switzerland, Tunisia	Parcel post: Maximum insurance coverage amount changed.
12	Slovakia	Regular mail: Maximum insurance amount changed. Parcel post: Maximum insurance amount (airmail only) and storage period changed.
13	Norway	All mail: Under special conditions, in order to ensure prompt and efficient customs clearance in Norway and to avoid risks such as incorrect taxation or denial of customs clearance, each piece of mail is processed individually, and therefore, sending multiple packages is not permitted.
14	Vietnam	All mail: For special conditions, the required number can be the recipient's 12-digit personal identification number or, in addition, their taxpayer identification number in Vietnam.

15

Venezuela

"Drones and drone parts" have been added to the list of prohibited items.

For more details or if you have any questions, please feel free to contact us. Thank you.

Regards

Sendoncom

17 มีนาคม 2026

DHL: Important update regarding shipments New Zealand

Dear Valuable Customers

Thsi is Sendoncom Customer Support.

DHL has stated that the New Zealand Government will introduce a fee of 2.21 NZD per shipment plus Goods and Services Tax (GST) of 15% for goods delivered to New Zealand starting from 4/1/2026.

With this being said, we will need to take the charges upfront before shipping. Please be aware of this.

If you have any questions feel free to contact us. Thank you.

Regards

Sendoncom

3 มีนาคม 2026

Suspension of Shipments to The Middle East

Dear Valubale Customers

This is Sendoncom Customer Support.

Dure to rising tensions in the Middile East, Japan Post, DHL, and FedEx have stopped services there.

There affected countries are United Arab Emirates, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, Lebanon.

Packages that have alread been sent may be delyaed or even returned.

If you have any questions, please contact us. Thank you.

Regards

Sendoncom

3 มีนาคม 2026

Regarding Shipments to France

Dear Valabale Customers

This is Sendoncom Customer Support.

It has bee repoted that all shipments bound from Japan to France will incur news fees.

Effective March 1, 2026, French Finance law 2026 article 22 introduces a 2 EUR fee for goods delivered in France that originated outside the European Union and/or have a declared customs value under 150 EUR.

Please contact us for more details. Thank you.

24 กุมภาพันธ์ 2026

Japan Post: Regarding delays in delivery of mail to Italy

Dear Valuable Customers

This is Sendoncom Customer Support

The follwing bellow is notification from Japan Post. Please confirm.

The Italian postal service stated that there may be delays in the delivery of mail due to the Olympic and Paralympic Games in the country.

Country name	The period of delay	Mail handling type
Italy	Until March 15th (Sun)	All mail types

If you have any other questions feel free to contact us. Thank you.

Regards

Sendoncom

6 กุมภาพันธ์ 2026

2026 February Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support.

We are uploading our calendar for Febuary 2026 below.

The dates that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for February 2026 (Japan)

February

If you have any other questions feel free to contact us. Thank you.

Sendoncom

3 กุมภาพันธ์ 2026

[Japan Post] Delay in Delivery of Mail Items Destined for Bangladesh and Myanmar

Thank you very much for your continued support of Sendon.

We would like to inform you that we have received the following notice from Japan Post.

The content below is quoted from their announcement.

Due to an increase in mail items and cargo handled by the airline used for transporting mail destined for Bangladesh and Myanmar, processing delays at local airport storage facilities have occurred sporadically since mid-January. As a result, delivery of mail items to these two countries has been delayed, according to information provided by the airline.

While we have requested the relevant airline to take prompt corrective measures, please be advised that delivery delays for mail items destined for these countries may continue for the time being.

If you have any questions or concerns, please contact our customer support team.

30 มกราคม 2026

FedEx: Notice of Suspension of Services to Lebanon

Dear Valuable Customers

This is Sendoncom Customer Support

FedEx has annouced delays of shipments bound for the U.S due to the winter storm.

If you have any questions feel free to contact us. Thank you.

Regards

Sendon

30 มกราคม 2026

Japan Post: Suspension of acceptance, delivery delays of mail items destined to Venezuela

Dear Valubale Customers

This is Sendoncom Customer Support.

Below is a noitce from Japan Post regarding packages to Venezuela. Shipping is currently suspended. Please verify this message.

Our acceptance of various international mail items has been suspended. Meanwhile, we will make the following changes to mail service shown in the table below effective January 30.

Countries/ Territories	Previously							From January 30
	Letter-post			Parcels			EMS	Letter-post			Parcels			EMS
	Air	SAL	Surface	Air	SAL	Surface	EMS	*Air*	SAL	Surface	*Air*	SAL	Surface	EMS
Venezuela	✓	-	X	✓	-	X	X	X	-	X	X	-	X	X

✓: acceptable, X: acceptance suspended

For details on the latest status concerning the acceptance of mail items destined to countries and territories worldwide and information about delivery delays of mail items and other, please check here.
Items which have already been accepted and cannot be dispatched to their destinations will be returned from the delivery offices to the senders in order.

In addition, because of the global reduction of flights, considerable delivery delays are expected for accepted outbound mail items.

If you have any questions feel free to contact us.

Regards

Sendon

30 มกราคม 2026

Important Notice: Sendon Warehouse Address Change (Effective February 2026)

Dear Valued Customer,

Thank you for always using Sendon.

We would like to inform you of an important update regarding the Sendon warehouse address.

Starting February 2026, the Sendon warehouse will be relocated to a new address.
Please note that our current (old) address will no longer be available for receiving packages after February 6, 2026.

What you need to do

When placing new orders, please use the new Sendon warehouse address shown below.
If the shopping site allows you to set a delivery date, please set the arrival date to February 2, 2026 or later using the new address.

Please check the email we have already sent to you regarding the new Sendon warehouse address, or feel free to contact our customer support team for further assistance.

Important Notes

The address on your Sendon My Page will be updated by January 30, 2026 (JST).
If a package is sent to the old address:
- Packages arriving by February 6, 2026: Sendon will cover the forwarding cost.
- Packages arriving after February 6, 2026: A forwarding fee will be charged to the customer.
From February 7, 2026, an additional service fee will apply for arranging delivery from the old warehouse to the new warehouse.

To avoid extra fees or delivery delays, please make sure to update the delivery address when placing orders on shopping sites.

If you have any questions, please feel free to contact us.

Sendon Customer Support Team

27 มกราคม 2026

Japan Post: Handling of mail in Asian countries/territories during the Lunar New Year period

Dear Valubale Customers

This is Sendoncom Customer Support

Japan Post has reported some changes to their operations during the Lunar New Year. Please confirm the chnages below.

Please note that there may be delays in deliveries of postal items because of holidays associated with the Lunar New Year period in the following Asian countries/territories.
Our acceptance of various international mail items may be temporarily suspended due to the ongoing reduction in transportation capacity to various countries and territories. For details on the latest status concerning the acceptance of mail items destined to countries and territories worldwide and information about delivery delays of mail items and other matters, please check here and here.

Country/ Territory	Period	Exchange Office Operations1	Customs Operations2	Delivery Operations	Inquiry Operations3	Remarks
Korea	Mon., Feb 16 - Wed., Feb 18	×	×	×	×
China	Sun., Feb 15 - Mon., Feb 23	○	△	○	○	Customs operating days and hours may be reduced.
Taiwan	Sat., Feb 14 - Sun., Feb 22	△	△	△	×	Only EMS service will be available as usual.
Hong Kong	Tue., Feb 17 - Thu., Feb 19	△	△	×	×	Only certain inbound air mail services will be available.
Macau	Mon., Feb 16 - Thu., Feb 19	△	△	△	△	Services will be available only in the morning of Feb. 16
Malaysia	Tue., Feb 17 - Wed., Jan 18	×	×	×	×
Singapore	Tue., Feb 17 - Wed., Feb 18	○	△	×	×	Only EMS and Parcel services will be available as usual.
Vietnam	Sat., Feb 14 - Sun., Feb 22	×	×	×	×

○…handled　△…partial handling　×…not handled

If you have any questions please feel free to contact us. Thank you.

Regards

Sendon

27 มกราคม 2026

FedEx: New Postal Code Requirements in Ireland

Dear Valualbe Customers

This is Sendoncom Customer Support.

Below is a message from FedEx regarding changes to Ireland. Please confirm this.

From 2 February 2026, all FedEx deliveries to and from Ireland will require an Eircode. Eircode is Ireland's smart postal code system, a unique and specific seven-character postal code assigned to each residential or business postal address.

Without an accurate and complete postal code, you will not be able to create a shipping label. Please note that this change does not affect TNT shipments. Please confirm with the link below.

https://finder.eircode.ie/#/

We recommend checking and updating your address books and/or databases now in preparation for this change. To search and check your Eircode, visit the Irish Eircode finder tool here .

If you have any questions, please feel free to contact us. Thank you.

Regards

Sendoncom

19 มกราคม 2026

[DHL] Latest Customs Regulations for Israel and Italy

Dear Valued Customer,

Thank you very much for your continued use of our services.

We have received an important notification from DHL regarding changes to import duties and fees in certain countries and regions. Please find the details below.

■ Change to Duty-Free Threshold for Imports to Israel (B2C)

Effective Date: December 24, 2025
Applicable To: Shippers and Consignees
Shipment Type: Non-document (Goods)
Transaction Type: Business to Consumer (B2C)

Details of the Change

The duty-free (de minimis) threshold for B2C imports into Israel has been increased as follows:

Previous: USD 75
New: USD 150

※ The de minimis threshold applies to the declared value of the goods only and does not include shipping costs, insurance, or other fees.

This regulation is based on an official announcement by the Israeli government.
Exemption threshold for B2C imports on the official Israeli government website

■ Import to Italy: Introduction of a Regulatory Fee for Low-Value Shipments

Effective Date: January 1, 2026
Applicable To: Shippers and Consignees
Shipment Type: Non-document (Goods)
Scope: Goods imported into Italy from outside the EU with a value of less than EUR 150

Details of the Change

The Italian government will introduce a Regulatory Fee for low-value shipments.

Fee Amount: EUR 2 per shipment (flat rate)

Purpose of the Fee:

To offset customs handling costs
To address the increase in low-value imports
To ensure fair competition between domestic businesses and overseas sellers

Important Notes:

This fee is a government-imposed charge and is not a DHL-specific fee.
DHL Express will charge this fee to the party responsible for duties and taxes, based on the selected DHL billing service.
On DHL invoices, this fee will be shown as a separate line item labeled:
“LOW VALUE REGULATORY TAX”

Italian Government Logistics Regulatory Fee (PDF)

■ Looking Ahead

Similar regulatory measures for low-value shipments are expected to be introduced in other EU member states during 2026.
Please note that implementation timelines and details may vary by country, so we recommend staying informed of the latest updates.

If you have any questions, please feel free to contact our customer support team.

Thank you for your continued support.

Regards,
Sendon Customer Support Team

14 มกราคม 2026

[DHL] New Legal Requirements for Parcels to Romania , Turkey and North Macedonia

Dear Valued Customer,

Thank you for using Sendon.

We would like to inform you that DHL has announced new legal and regulatory requirements affecting parcels delivered to Romania, Turkey, and North Macedonia.
Please find the details below, as quoted and summarized from DHL’s official notification.

Romania

Target: Sender & Recipient
Package Type: Non-Document (Goods)
Effective Date: January 1, 2026

Important Notice

The Romanian Government has introduced a regulatory fee for goods valued at under EUR 150 (excluding shipping, insurance, and other applicable charges) imported from non-European Union countries and cleared under the simplified customs declaration procedure.

This fee is intended to:

Offset customs handling costs
Address the increasing volume of low-value shipments
Ensure fair competition between domestic businesses and overseas sellers

Fee Details

Flat Fee: 25 RON per shipment (approximately EUR 5)

Important Notes

This is a mandatory government-imposed fee and not a DHL Express charge.
DHL Express will charge this fee to the payer of duties and taxes based on the selected DHL Duty Billing Service.
The fee applies to shipments arriving in Romania on or after January 1, 2026.
On DHL invoices, it will appear as a separate line item labeled:
“LOW VALUE REGULATORY TAX”

Romanian Government Logistics Fee (PDF)

Similar measures for low-value shipments are expected to be introduced in other EU Member States during 2026. Implementation details may vary by country.

Turkey

Target: Sender & Recipient
Package Type: Non-Document (Goods)
Effective Until: December 17, 2025

Important Notice

The Turkish Ministry of Trade will enforce a limit of five shipments per receiver per month cleared under the simplified customs declaration procedure. This will be monitored through a centralized control and tracking system.

The simplified customs declaration applies to:

B2B shipments: Customs value up to EUR 22
B2C shipments: Customs value up to EUR 30

※ In Türkiye, the customs value is calculated as goods value plus shipping costs.

Turkish Government Official PDF

North Macedonia

Target: Sender & Recipient
Package Type: Non-Document (Goods)
Effective Until: December 18, 2025

Important Notice

Non-document goods imported into North Macedonia from outside the country with a value between EUR 0 and EUR 22 will be subject to Value Added Tax (VAT) upon import.

Official North Macedonian Customs Website

If you have any questions regarding these updates, please feel free to contact Sendon Customer Support.

Thank you for your continued trust and support of Sendon.

Regards,

Sendon Customer Support Team

14 มกราคม 2026

[FedEx] Abolition of the De Minimis Threshold for Imports into Thailand

Dear Valuable Customers

This is Sendoncom Customer Support.

We have recievd news from FedEx regarding changes to packages sent to Thailand. Please confirm below.

Abolition of the de minimis threshold for imports into Thailand and application of customs duties and VAT to low-value goods | Posted: January 12, 2026

From January 1, 2026, the Thai Customs Department will abolish the "de minimis" rule that applied to imports worth less than 1,500 baht.

This means that all items imported into Thailand, even those valued at 1 baht, are subject to customs duties and value-added tax (VAT).

How customs duties are calculated

Taxes are calculated based on the CIF price, which includes:

Cost (C): The price of the goods stated on the invoice or the FOB price
Insurance (I): Actual insurance premium or 1% of the product value if uninsured
Freight (F): International shipping fee stated on the invoice

Formula using CIF prices:

Import Duty = CIF x Duty Rate
VAT = (CIF + Import Duties) × 7%
Total tax amount = Duty + VAT

Important Note

Customs will apply the official monthly exchange rate published by the authority in calculating all duties and taxes.
For express shipments, the highest applicable duty rate of any item in the shipment will be used to determine the duty rate for the entire shipment.
Shipping charges must be clearly itemized as "Freight" on the invoice. If not, customs will apply standard freight rates.

If you have any questions feel free to contact us.

Regards

Sendon

9 มกราคม 2026

2026 January Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support.

We are uploading our calendar for November2025 below.
The day that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for November 2025 (Japan)

January

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

8 มกราคม 2026

[Japan Post] Regarding electronic customs data transmission for international mail addressed to Thailand

Thank you very much for your continued use of Sendon.
We have received a notice from Japan Post and would like to inform you as follows.

Quoted notice:

According to a notice dated December 22, 2025, the Thai Postal Service has announced that due to amendments to Thai customs regulations, the requirements for electronic customs data for mail destined for Thailand will be strengthened from January 1, 2026.
All mail arriving in Thailand, regardless of transport method, with contents valued at 1 baht or more, will be subject to import duties from January 1, 2026. However, international mail with contents valued at 1 baht or more but less than 1,500 baht, which was previously duty-free, will be delivered to the recipient's address with applicable duties, other taxes, and postal handling fees collected. Recipients
can collect their packages by scanning a QR code or paying cash to the postman. Therefore , international mail destined for Thailand that does not submit electronic customs data or that contains insufficient or inaccurate data is at increased risk of delay or return. Therefore , we ask that you use the International Mail My Page service to submit correct electronic customs data . Please note that if the package is delayed or returned, postage will not be refunded as this is at the discretion of the local customs office. *3

About the International Mail My Page Service

About Electronic Customs Data

The following mail types are eligible:
EMS (goods), international parcels, small packages, international ePacket Light, printed matter and letters (printed matter and letters containing items of monetary value such as books and calendars).
- Sender's name and address
- Recipient's name
- Recipient's address (including house number, street name, district, prefecture, and postal code)
- Recipient's telephone number, if possible (mobile phone number preferred)
- Recipient's email address
, if possible - Number of items in the mail
- Total weight
- For each item in the mail:
　- Detailed description of the contents
　- Quantity
　- Net weight
　- Price (in currency)
　- Country of origin of the goods (recommended)
　- 6-digit HS code (recommended)
In cases where an item is returned at the discretion of the destination country's customs office and is returned before being sent from an exchange post office in Japan to the destination country, the item may be returned after deducting a portion of the postal charges.
For more information regarding customs assessment and clearance procedures, please contact the Thai Customs and Postal Duty Service Department (inquiries can be made in English or Thai).

Contact details for local customs (Thailand)

Call +66 2 575 1002 or +66 2 573 8542 or
email　postalcustoms.s@gmail.com

If you have any questions, please feel free to contact Sendon Customer Support team.

6 มกราคม 2026

[Japan Post] Suspension of International Mail Service to Venezuela

Thank you very much for your continued use of Sendon.
We have received a notice from Japan Post and would like to inform you as follows.

Quoted notice:

Due to the recent deterioration of the situation in Venezuela, including the suspension of certain flights, the delivery of postal items destined for the country has become difficult, and delivery may take longer than usual.
Furthermore, depending on future developments, there is a possibility that accepted postal items may be returned to the sender.

In light of the above circumstances, we kindly ask that you refrain, as much as possible, from sending postal items from Japan to Venezuela for the time being.

If you wish to request the return of items that have already been posted, it is possible to do so provided that the preparation for dispatch at the post office handling overseas shipments (International Mail Exchange Office) has not yet been completed.
Please note that a handling fee (JPY 680) may be charged.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

If you have any questions, please feel free to contact our Customer Support team.

24 ธันวาคม 2025

Japan Post: Changes to the International Mail Conditions Table

Dear Valuable Customers

This is Sendoncom Customer Support.

Japan Post has reported changes to the international mailing conditions. Please see the chart below for these changes. Thank you.

Iceland		Parcels and Postal Items: Insurance will no longer be accepted.
Uganda		Parcel Post: Changes to maximum size (airmail only) and storage period.
Oman		Parcel Post: Changes to maximum size (airmail only) and weight. Also, change to delivery to address.
Slovenia, France		Parcels and Postal Items: The maximum insurance amount has been changed.
North Macedonia		Parcel post: Weight changed.
Guatemala		Parcel post: Changes to maximum size, weight. Also, change to delivery to the address.
Gibraltar		Parcel Post: Changes to weight.
Tunisia		Parcel post: Changed the maximum insurance amount (airmail). Also, changed to handle insured parcels (seamail).
Namibia		Parcel Post: Delivery to the address will no longer be possible.
French Polynesia		Parcel post: The maximum insurance amount (airmail) has been changed. Insured parcels (seamail) and return requests/address changes will no longer be accepted.
Vietnam		All mail: Added a notice that for mail containing goods, the recipient's 12-digit personal identification number must be provided. (※) This will be entered in the "TAX Code/VAT Number" field as part of the electronic customs data. Also added a notice that, based on Vietnam's new system, the address and postal code should be entered, and the recipient's mobile phone number should be included where possible.
Belgium		Parcels: We will no longer handle insured parcels.
Malta		Parcels and mail: Changed to handle insured parcels.
Maldives		Parcel post: Changes to weight. Also, change to delivery to the address.

If you have any questions feel free to contact us.

Regards Sendon

15 ธันวาคม 2025

[FedEx]Notice of Re-Import Duty-Free Handling Fee and Bonded Shipment Storage Fee Revision

Thank you very much for your continued support of Sendon.
We would like to inform you of the following notice received from FedEx.

Notice of Revision of Bonded Shipment Storage Fees

FedEx hereby announces that the bonded shipment storage fees will be revised as outlined below for shipments that receive import customs clearance approval in Japan on or after January 12, 2026.

■ Applicable Shipments

Import shipments destined for Japan for which customs clearance is not completed within three business days from the shipment arrival date.

■ Revised Fees (per Air Waybill)

Starting from the fourth business day after arrival, the following fees will be charged per business day:

JPY 25 per kg
JPY 1,250 per shipment

Both fees apply simultaneously.

For further details, please refer to the “Bonded Shipment Storage Fee Q&A” available on the FedEx website.

Notes

Q&A pages displayed until January 12, 2026, show the current fees prior to revision.
Business days refer to weekdays excluding weekends and public holidays.
Fees will be billed to the party designated on the air waybill as responsible for duties and taxes. If no payer is specified, charges will be billed to the importer.

Notice of Introduction of Re-Import Duty-Free Handling Fee

FedEx will also introduce a re-import duty-free handling fee for shipments declared for import into Japan on or after January 12, 2026, as outlined below.

■ Applicable Shipments

Shipments requiring re-import duty-free procedures.

■ Fee (per Air Waybill)

JPY 10,000
Includes up to 30 minutes of inspection work and will be charged regardless of whether an inspection is conducted.
If inspection related to duty-free processing exceeds 30 minutes, an additional inspection service fee will apply.

Notes

The inspection service fee is JPY 7,000 per hour.
Fees will be billed to the party designated on the air waybill as responsible for duties and taxes. If no payer is specified, charges will be billed to the billing party listed on the service application form.

If you have any questions, please contact customer support.

28 พฤศจิกายน 2025

[Important] Notice of Year-End and New Year Holidays

Dear Valued Customer,

Thank you for your continued support of Sendon.com. We would like to inform you of our business hours during the year-end and New Year period as follows:

■ Year-End & New Year Holidays (Shipping / Receiving / Packing / Customer Support)

Date	Shipping / Receiving / Packing	Customer Support
Sat, Dec 27, 2025	Open (Shipping Only)	Closed
Sun, Dec 28, 2025	Closed	Closed
Mon, Dec 29, 2025	Closed	Closed
Tue, Dec 30, 2025	Closed	Closed
Wed, Dec 31, 2025	Closed	Closed
Thu, Jan 1, 2026	Closed	Closed
Fri, Jan 2, 2026	Closed	Closed
Sat, Jan 3, 2026	Closed	Closed
Sun, Jan 4, 2026	Closed	Closed

■ Shipping Deadline Within This Year
Orders paid by 9:00 AM on Saturday, December 27, 2025, will be shipped on the same day.

Please note that due to domestic transportation congestion and airline arrangements, even if payment is made within the deadline, shipments may be delayed and processed on Monday, January 5, 2026. We kindly ask for your understanding.

We apologize for any inconvenience and sincerely appreciate your understanding.

Sincerely,
Sendon.com

27 พฤศจิกายน 2025

[FedEx] Special Handling Charges – Dimensional & Oversize Fees

Thank you very much for your continued support of Sendon.
We would like to inform you of a notice received from FedEx.

The following is a quote:

From January 12, 2026, in addition to the existing standards, Special Handling Charges (AHS) – Dimensional will introduce a new cubic volume standard, and Oversize Fees will include both cubic volume and weight standards.

If you have any questions, please contact our Customer Support.

14 พฤศจิกายน 2025

Regarding Changes to Japan Post’s Acceptance of International Mail

Dear Customers,

Thank you very much for using Sendon.
We would like to inform you of a notice from Japan Post as follows:

The following is a quote:

Currently, Japan Post has suspended the acceptance of some international mail. However, from Friday, November 14, there will be partial changes to the acceptance of international mail as shown in the table below.

Country / Region	Before							After
	Regular Mail (including Registered & Insured)			Parcel			EMS	Regular Mail (including Registered & Insured)			Parcel			*EMS*
	Air	SAL	Surface	Air	SAL	Surface	EMS	Air	SAL	Surface	Air	SAL	Surface	*EMS*
Canada	×	×	×	×	×	×	×	○	×	○	○	×	○	○
Guatemala	×	-	×	×	-	×	-	○	-	×	×	-	×	-

For items that have already been accepted but cannot be delivered to the destination country or region, they are being returned sequentially by the responsible post office.

Please note that, due to ongoing reductions in international flights to various countries and regions, there may be delays in the delivery of accepted international mail.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding.

If you have any questions, please contact our customer support.

28 ตุลาคม 2025

2025 November Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support.

We are uploading our calendar for November2025 below.
The day that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for November 2025 (Japan)

November　2025

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

28 ตุลาคม 2025

Regarding FedEx Tariff Charges for shipments to the United States

Thank you very much for using Sendon.

We would like to inform you of a change regarding the handling of tariff charges for shipments to the United States. Previously, we sent an email to notify customers of tariff charges and requested separate payment. Going forward, the tariff charges will be automatically added to your payment screen on My Page and will be displayed together at the time of payment.

As a result, emails regarding tariff charges will no longer be sent. We appreciate your understanding.

If you have any questions, please feel free to contact our Customer Support team.

28 ตุลาคม 2025

Regarding Shipments to Brazil

Thank you very much for using Sendon.

We would like to inform you regarding the handling of shipments to Brazil.
For packages sent to Brazil, if the recipient’s tax identification number (CPF/CNPJ) or passport number is not provided, there is a higher risk of delivery delays or return. Therefore, we strongly recommend providing the tax identification number.

There are two types of tax identification numbers for recipients:

CPF (Individual Taxpayer Number): Format “000.000.000-00”
CNPJ (Corporate Tax Registration Number): Format “00.000.000/0000-00”

If you are planning to send packages to Brazil, please provide the recipient’s tax identification number to the following email address:

Customer Support: support@sendon.com

15 ตุลาคม 2025

Japan Post: Christmas Mail for Overseas

Dear Sendon Customer,

Thank you very much for using Sendon.
We have received a notice from Japan Post and would like to share it with you.

The deadline for sending Christmas mail overseas to ensure delivery by Christmas is generally early December for airmail and late October for surface mail. However, please be aware that delays may occur due to the following:

For countries or regions experiencing delays in international mail delivery (Note 1), or

Even for countries or regions where no delay notice has been issued, delivery may be delayed due to increased mail volume and congestion during the year-end busy period.
We kindly ask that you send your mail as early as possible.

Please note that if you are sending items containing goods or items that may be subject to customs inspection, it is necessary to use the "International Mail My Page Service."
If the information provided via this service is incomplete or inaccurate (Note 2), delivery may be delayed or returned due to customs inspection in the destination country or region.
We appreciate your understanding and cooperation in providing accurate information.

For the latest information on whether international mail can be sent and possible delivery delays by destination country or region, please check Japan Post’s website.
For items sent to EU member countries and other regions, in addition to providing mail information, it is recommended to provide the HS code of the item contents.

If you have any questions, please contact our Customer Support.

9 ตุลาคม 2025

[FedEx] Regarding Shipping Food to America and Canada

Dear Valuable Customers

This is Sendon Customer Support

Up until August, we were able to ship certian foods to America via Japan Post, but with the current tariif situation, Japan Post is not shipping to America.

With that being said, we can still ship certians foods only to America via FedEx, but we need to create a FDA.

For this, we charge a base of 4,500 JPY, plus 1,000 JPY per food application. Please keep this in mind and check with us first if you want to ship food via FedEx.

If you have any other questions feel free to contact us.

Regards

Sendoncom

30 กันยายน 2025

Japan Post: Regarding the Strike of Canada Post (Update 2)

Thank you for using Sendon.

We have received a notice from Japan Post and would like to inform you as follows.

The following is a quotation:

As previously notified on May 26, 2025, the labor union of Canada Post had been continuing a partial strike (refusal of overtime work, etc.) since May 23 (local time). We have received information from Canada Post that, on September 25 (local time), in protest against the postal service rationalization plan announced by the Canadian government, the union immediately escalated the strike to a full-scale action.

Therefore, for the time being, we will suspend sending international mail from Japan to Canada, and we kindly ask that you refrain from sending mail to Canada as much as possible.

Depending on future developments, there is a possibility that international mail already sent to Canada may experience significant delivery delays or may be returned to the sender.

In addition, retrieval requests from senders for mail that has already been posted can be accepted at post offices handling international mail (International Exchange Offices) before the mail is prepared for dispatch. Please note that a fee (¥680) may apply.

We sincerely apologize for the inconvenience caused and appreciate your understanding and cooperation.

If you have any questions, please contact our Customer Support.

30 กันยายน 2025

Regarding the Handling of Mail During National Holidays, Including the National Day, in Asian Countries

Thank you for using Sendon.

We have received a notice from Japan Post and would like to inform you as follows.

The following is a quotation:

Please be advised that around national holidays such as National Day in Asian countries and regions, temporary suspensions of postal services may cause delays in mail delivery.
Additionally, due to reductions in airmail services to certain countries and regions, the acceptance of some international mail is temporarily suspended.

Country/Region	Period	Exchange Office Operations※1	Customs Operations※2	Delivery Operations	Inquiry Operations※3	Remarks
People's Republic of China	Oct 1 (Wed) – Oct 8 (Wed)	○	△	○	○	△: The number of business days and hours is reduced.
Hong Kong	Oct 1 (Wed), Oct 7 (Tue)	△	△	×	×	△: Only part of airmail is handled.
Republic of Korea	Oct 3 (Fri) – Oct 9 (Thu)	×	×	×	×	—
Taiwan	Oct 4 (Sat) – 6 (Mon), Oct 10 (Fri) – 12 (Sun), Oct 24 (Fri) – 26 (Sun)	△	△	△	×	△: EMS is handled as usual.

Legend:
○: Service available
△: Partial service unavailable
×: Service unavailable

Notes:

Exchange Office Operations: Handling of mail sent from Japan and received from Japan.
Customs Operations: Handling of customs clearance for mail.
Inquiry Operations: Handling of tracking and other investigations of mail.

26 กันยายน 2025

Prohibition of Cosmetics to America

Dear Valuable Customers

This is Sendoncom Customer Support

Due to the recent tariff situation, Japan Post is not shipping to Ameria anymore.

With that being said, we cannot ship cosmetics to America anymore, as they were the only carrier that could handle this. FedEx does not ship cosmetics to America.

Please be aware of this, and sorry for any inconvenience.

Regards

Sendoncom

16 กันยายน 2025

FedEx Tax For America Bound Shipments

Dear Valubale Customers

This is Sendoncom Customer Support.

Due to the ongoing tarrif situtauion, we regrett to inform that all shipments to America from Japan via FedEx, we will need to charge 20% tax on the delcared value before we can ship your package.

Please be aware of this. If you have any questions, please feel free to contact us.

Regards

Sendoncom

9 กันยายน 2025

2025 September/October Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support.

We are uploading our calendar for September and October 2025 below. The days that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for September 2025 (Japan)

September

October

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

5 กันยายน 2025

Important Notice: Delay in Shipping and Customer Support Due to Heavy Rain in Japan

Sendon Customer,

We would like to inform you of an important update.

On September 5 and September 6, Japan experienced heavy rainfall, which has affected transportation and logistics. As a result, the delivery of your packages may be delayed.

In addition, our customer support services will also be limited during this period, and responses to inquiries may take longer than usual.

We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding.

Thank you for your patience and continued support.

Sendon Customer Support

26 สิงหาคม 2025

Japan Post: U.S. Shipments Temporarily Suspended

Thank you very much for your continued support of Sendon.
We would like to inform you of a notice received from Japan Post.

The following is a quotation:

On July 30, 2025, the U.S. government issued a presidential proclamation titled “Suspension of De Minimis Treatment for All Countries” regarding postal items destined for the United States.
According to this proclamation, postal items imported for personal consumption (dutiable items) will no longer be exempt from customs duties starting August 29 of this year. The U.S. Customs and Border Protection (CBP) issued new guidelines on August 15, requiring carriers to pay customs bonds and prepare customs declarations; however, the procedures carriers and postal operators in other countries need to follow remain unclear, making implementation extremely difficult.
Therefore, from Wednesday, August 27, postal items to the U.S. (small packets, parcels, and EMS [goods]) containing the following items will be temporarily suspended, in line with other postal operators:

Gifts between individuals with a declared value exceeding USD 100
Goods imported for sale for consumption

Postal items such as letters, postcards, printed matter, EMS (documents), and gifts between individuals with a declared value of USD 100 or less will continue to be accepted.

We sincerely apologize for any inconvenience caused and ask for your understanding.

If you have any questions, please contact Sendon Customer Support.

21 สิงหาคม 2025

[Japan Post]Regarding tracking display issues for international parcels and registered mail to the UK.

Dear Valuable Customers

Thank you very much for your continued support of Sendon.

We would like to inform you of an important announcement recently issued by Japan Post.

Quoted Announcement:

We have received notice from the UK postal service that due to a system problem, tracking information for international parcels and registered mail addressed to the UK may not be properly displayed on the Japan Post website. The
UK postal service recommends using the UK postal service's website to track international parcels and registered mail addressed to the UK. Track
your Item | Royal Mail Group Ltd (Links to another site) .

We will provide further updates on the system recovery status as soon as new information becomes available.

If you have any questions, please contact Sendon Customer Support.

14 สิงหาคม 2025

[Japan Post]Regarding delays in delivery of mail to North America and Europe

Dear Valuable Customers

Thank you very much for your continued support of Sendon.

We would like to inform you of an important announcement recently issued by Japan Post.

Quoted Announcement:

Following the volcanic eruption on the Kamchatka Peninsula, there are delays in the delivery of some mail to North America and Europe.
At present, we are continuing to handle mail to these areas, but please be aware that international mail to these areas will take longer to be delivered for the time being. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions, please contact Sendon Customer Support.

1 สิงหาคม 2025

[FedEx] Ban on Shipping Firearms, Weapons, and Parts (Including Kitchen Knives) to the EU

Thank you for your continued support of Sendon.

We have received an announcement from FedEx and would like to share the details below:

Quoted notice:

Shipments containing firearms, weapons, and related parts are subject to strict regulations imposed by EU authorities regarding handling, storage, transport, and customs clearance (including transit shipments). These regulations will now be further tightened.

Sendon has always prohibited the shipment of firearms, weapons, and related components, regardless of whether the sender possesses a license that meets legal requirements. Please also note that knives such as kitchen knives are included (excluding cutlery sets and butter knives).

If such items are found in your shipment and are deemed undeliverable by local authorities or our company, any return or disposal costs incurred will be the sole responsibility of the customer. Thank you for your understanding.

This restriction applies only to shipments to EU countries and does not affect shipments to non-EU destinations.

Applicable countries:
Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

(Russia and Belarus: Services suspended)

If you have any questions, please contact Sendon Customer Support.

1 สิงหาคม 2025

[Japan Post] Notice of Change in Acceptance of International Mail

Thank you very much for your continued support of Sendon.

We would like to inform you of an important announcement recently issued by Japan Post.

Quoted Announcement:
Currently, the acceptance of certain international mail items has been temporarily suspended. However, from Friday, August 1st, the acceptance status of international mail will be changed as follows:

Country / Region	Before Change			After Change
	Ordinary Mail (Incl. Registered / Insured)	Parcel Post	EMS	Ordinary Mail (Incl. Registered / Insured)	Parcel Post	EMS
	Airmail	SAL	Surface Mail	Airmail	SAL	Surface Mail
Iran	×	-	×	×	○	-

Due to the continued suspension of mail acceptance for certain countries/regions and insufficient transport capacity, acceptance of mail remains suspended or temporarily halted.

For mail that was previously accepted but cannot be shipped to the destination, items are being returned gradually by the responsible post office.

Please also note that due to ongoing reductions in airmail services, delays in the delivery of accepted international mail items may occur.

We sincerely apologize for the inconvenience and thank you for your understanding.

If you have any questions, please contact Sendon Customer Support.

23 กรกฎาคม 2025

「Japan Post」 Regarding the Delivery Delay of Mail to the Middle East Region (Update)

Thank you very much for using Sendon.

We would like to inform you of an update regarding the delivery delays of mail to the Middle East region.

Please see the following information.

Regarding the delivery delays of mail to the Middle East region announced on June 20, 2025, we have resumed international mail shipments to countries in the region except for Iran.
However, some suspension of certain air routes is still ongoing. Therefore, we kindly ask for your understanding that international mail to the affected countries may take longer than usual for delivery for the time being.

As for mail to Iran, due to the current difficulty in securing transportation, we will temporarily suspend acceptance of shipments to Iran from July 11, 2025.

We sincerely apologize for the inconvenience caused and ask for your kind understanding.

If you have any questions, please contact Sendon Customer Support.

17 กรกฎาคม 2025

Japan Post: Changes to the International Mail Conditions Table

Dear Valuable Customers

This is Sendon Customer Support

Japan Post has stated that there will be some changes to the International Mail Conditions Table from Friday, August 1, 2025. The main changes are as follows.

Terms of delivery

Country/Region	Content
Iceland, Ascension, Armenia, Antigua and Barbuda, British Virgin Islands, Guatemala, Croatia, Costa Rica, Democratic Republic of the Congo, Georgia, Suriname, Saint Helena, Saint Vincent, Taiwan, Turkey, New Zealand, Palau, Falkland Islands, Botswana and Liechtenstein	Regular mail: As radioactive and infectious materials will no longer be handled, the wording related to radioactive and infectious materials listed in "Special Conditions" has been deleted.
Iceland, Azerbaijan, United Arab Emirates, Algeria, Iraq, Indonesia, Uganda, United Kingdom (Jersey only), Ethiopia, El Salvador, Austria, Oman, Ghana, Greece, Côte d'Ivoire, Djibouti, Singapore, Zimbabwe, Switzerland, Sweden, Slovenia, Thailand, Czech Republic, Tunisia, Denmark, Germany, Togo, New Caledonia, Nepal, Bahrain, Panama, Paraguay, Bhutan, Fiji, Brazil, Brunei, Venezuela, Belarus, Botswana, Portugal, Malta, South Africa, Myanmar, Maldives, Morocco, Jordan, Luxembourg and Lebanon	EMS mail: The tracking claim period will be changed to 4 months starting from Friday, August 1st.
Algeria	EMS mail: Delivery will be changed to Saturday.
Argentina	All mail: Added requirement for international mail containing goods to provide the recipient's CUIT taxpayer identification number. Please enter this in the "TAX Code/VAT Number" field as part of the electronic customs data.
Armenia	Regular mail: Changed to not handle registered mail containing valuables. Also changed the maximum insurance amount and storage period. Parcel mail: Added a note that, in the event of undeliverable mail, it may be returned or forwarded by airmail even if the "most economical rail route" is specified.
Israel	EMS mail: weight changed.
Iraq	Parcel post: Changed to no delivery to the address. All mail: Added a statement that the recipient's name and complete address must be written, and where possible, a mobile phone number and email address must also be written.
uk	Regular mail: Added International ePacket Light-related text to "Special Conditions."
Ecuador	All mailings: Include the recipient's name and complete address, plus, where possible, the recipient's ID number, mobile phone number and email address.
Australia (including Christmas Island, Cocos (Keeling) Islands, Norfolk Island, Lord Howe Island and areas of the country in Antarctica)	EMS mail: Added information on items that can be changed or corrected.
Austria, Côte d'Ivoire and Tunisia	EMS mail: Saturday delivery will no longer be available.
Netherlands	Regular mail: Changed to not accept return requests or address changes.
Guyana	Regular mail: Changed to no longer handle registered mail containing valuables. Parcel mail: Changed storage period.
Guadeloupe, Saint-Pierre and Miquelon, French Guiana, Martinique and Reunion	EMS mail: The number of CN23 sheets required and the tracking claim period have been changed. Also, delivery has been changed to counter delivery.
Guinea	Regular mail: Changed to handle insured and registered mail containing valuables. Also changed the number of CN23 sheets required and the storage period. Parcel mail: Changed to not handle insured items. Also changed the storage period.
Curacao and Saudi Arabia	Parcel post: Storage period changed.
Singapore	EMS Mail: Changed to no longer deliver to post office boxes.
Spain	Regular mail: We will no longer handle insured mail.
Suriname	Regular mail: Changed the storage period. EMS mail: Added a statement that the recipient's complete name, address, and phone number should be included where possible.
Sri Lanka	Regular mail: The maximum insurance amount has been changed.
Slovakia	Parcel Post: The maximum insurance amount has been changed.
Germany	EMS mail: maximum size limit changed.
Trinidad and Tobago	Regular mail: Changed to no longer handle insured mail or registered mail containing valuables. Also changed storage period.
New Zealand, Philippines, Mexico and Moldova	Regular mail: Storage period changed.
Panama	All mailings: Added a statement to include email address whenever possible, and revised the language regarding including recipient's name and full address.
Paraguay	Regular mail: Changed to not allow return requests or address changes. Parcel mail: Changed maximum size and weight (airmail only).
Bhutan	Parcel post: The number of CN23 required and the storage period have been changed. Also, delivery to the address has been changed. EMS post: The handling area has been changed.
France (including Corsica, Andorra and Mayotte)	Regular mail: Changed the maximum insurance amount. Also added wording related to International ePacket Light to "Special Conditions". Parcel mail: Changed to not be issued at the counter.
Myanmar	Regular mail: Changes to the number of CN23 sheets required and storage period. Also, changes to the ability to request return and change address. EMS mail: Changes to the handling area.
Maldives	EMS mail: Will now be handed over at the counter.
Mongolia	Parcel post: The number of CN23 required, storage period and maximum insurance amount (airmail only) have been changed.

contraband

Country/Region	Content
United States (including Guam, Saipan, Puerto Rico, and the U.S. Virgin Islands)	"Medicines" have been added to the list of conditionally permissible items.
Iraq	"Electronic devices" have been added to the list of prohibited items.
Australia (including Christmas Island, Cocos (Keeling) Islands, Norfolk Island, Lord Howe Island and areas of the country in Antarctica)	The contents of prohibited items and conditionally permitted items such as "dairy products and eggs," "plant products," and "meat and meat products" have been clarified.
South Korea (Republic of Korea)	The contents of the prohibited items and conditionally permitted items, "fruits and plants," "livestock products," and "meat and meat products," have been clarified.
Belarus	"Microcomputers, etc." has been deleted from the list of prohibited items.

If you have any questions feel free to contact us.

Regards

Sendoncom

17 กรกฎาคม 2025

2025 July Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support.

We are uploading our calendar for July 2025 below. The day that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for July 2025 (Japan)

July

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

30 มิถุนายน 2025

[DHL/FedEx] Service Update: Resumption of Delivery Services to Israel

Dear Valuable Customers

This is Sendoncom Customer Support.

DHL has announced that they have resumed delivery services to and from Israel as of today, following the reopening of the country’s airspace to air traffic. Full operations will be reinstated by 30 June.

Please note that, due to the elevated risk associated with shipments to and from Israel, elevated risk surcharges may apply. For further details regarding these surcharges and other relevant information, please contact our customer service.

At DHL Express, the safety of our personnel and the security of your shipments are our highest priorities. We appreciate your understanding and support as we navigate this situation.

[We are pleased to inform you that FedEx has also resumed shipping operations to Israel.]

If you have any questions, please let us know.

Regards

Sendoncom

23 มิถุนายน 2025

Notice of Delivery Delays for Mail Destined for the Middle East via Japan Post

Thank you very much for using Sendon.

We would like to inform you of an important notice we have received from Japan Post. Please see the announcement below:

Due to the worsening situation in the Middle East and the suspension of certain international flights, Japan Post has temporarily suspended the acceptance and delivery of international mail to the following countries via its international mail exchange offices.

We kindly ask you to refrain from sending mail from Japan to these countries for the time being.

If the situation in the region further deteriorates, mail that has already been accepted may be returned to the sender. Regardless of future developments, if you wish to cancel or retrieve mail that has already been sent, it can only be requested before the shipment has been processed at the international exchange office. A handling fee of 680 JPY per item will apply for such requests. We appreciate your understanding in advance.

We sincerely apologize for any inconvenience this may cause and appreciate your kind understanding and cooperation.

Affected Countries:
Israel, Iraq, Iran, Jordan, Lebanon

If you have any questions, please do not hesitate to contact Sendon Customer Support.

18 มิถุนายน 2025

Regarding Shipping to Canada With DHL

Dear Valuable Customers

This is Sendoncom Customer Support.

DHL has reported that from 0:00am EST on 6/20, they will be suspending shipping operations in Canada due to ongoing labor disruptions.

We are sorry for any inconvenience this may cause.

If you have any questions feel free to contact us.

Regards

Sendoncom

18 มิถุนายน 2025

Regarding Shipping to Israel With DHL and FedEx

Dear Valuable Customers

This is Sendoncom Customer Support.

Both FedEx and DHL have reported that they will temporarily suspend services to Israel for the time being.

We are sorry for any inconveniences that this may casue.

If you have any questions feel free to contact us.

Regards

Sendoncom

20 พฤษภาคม 2025

Japan Post: Regarding delays in delivery of mail to Canada

Dear Valuable Customers

This is Sendoncom Customer Support.

Japan Post has stated that there is a possibility of a strike by the labor union starting on May 22, 2025 (local time) in Canada. Therefore, if a strike is carried out in the future, there is a possibility that there will be delays in the delivery of mail to Canada.

We will keep you updated on future developments regarding the strike. We apologize
for any inconvenience this may cause our customers, and thank you for your understanding.

Destination country	Areas where delays may occur	Mail handling type
Canada	All Regions	All types (EMS, airmail and seamail)

If you have any questions feel free to contact us.

Regards

Sendoncom

16 พฤษภาคม 2025

Japan Post: Notice of Suspension of Services to Lebanon

Dear Valubalue Customers

This is Sendoncom Customer Support.

Japan Post had made some chnages regarding shipping to cetian countries. After this change, they have added new services, so please check the chart below for the updates.

Countries/ Territories	Previously							From May 16
	Letter-post			Parcels			EMS	Letter-post			Parcels			*EMS*
	Air	SAL	Surface	Air	SAL	Surface	EMS	*Air*	SAL	Surface	*Air*	SAL	Surface	*EMS*
Afghanistan, Malawi	X	-	X	X	-	X	-	✓	-	X	✓	-	X	-
Israel	X	X	X	X	X	X	X	✓	X	X	✓	X	X	✓
Iraq, Iran, Djibouti, Lebanon	X	-	X	X	-	X	X	✓	-	X	✓	-	X	✓
Eritrea	X	-	✓	X	-	✓	-	✓	-	✓	✓	-	✓	-
Paraguay	X	X	X	X	X	X	X	✓	X	X	X	X	X	X

If you have any questions feel free to contact us.

Regards

Sendoncom

24 เมษายน 2025

DHL: Important update regarding shipments to the United States with a customs value exceeding USD 800

Dear Valuable Customers

This is Sendoncom Customer Support.

DHL has reported that there are various suspensions, delays, and cancellations related to B2C shipments with a declared value exceeding 800 USD that are bound for The United States of America. Please see below.

As a result of recent U.S. Customs regulatory updates, we are experiencing multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding USD 800.
Effective Monday, April 21st, 2025, and until further notice, we will temporarily suspend the collection and shipping of business-to-consumer (B2C) shipments to private individuals in the United States where the declared customs value exceeds USD 800.

Shipments with a declarable customs value below USD 800 are not affected by the suspension.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

11 เมษายน 2025

[FedEx] Update on US regulatory changes taking effect April 2, 2025

Dear Valuable Customers

This is Sendoncom Customer Support

FedEx has reported that beginning April 5, 2025 at 12:01 a.m. EDT, an additional 10% tariff will be imposed on products originating from all countries/regions except Canada and Mexico, in addition to existing duties, fees, and taxes.

Also, please not the follwing below.

Starting at 12:01 a.m. on April 9, 2025 (Eastern Daylight Time),
- Individual tariffs for 57 countries and regions around the world will increase from 10% to the rates in the Reciprocal Tariff Schedule.

If you hav any questions feel free to contact us.

Regards

Sendoncom Customer Support

10 เมษายน 2025

2025 May Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support. We hope you enjoyed the holidays.

We are uploading our calendar for May 2025 below. The days that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for May 2025 (Japan)

May

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

2 เมษายน 2025

Regarding delays in delivery of international mail to Thailand and Myanmar

Dear Valuable Customers

This is Sendon Customer Support

Japan Post has reported that due to the effects of the earthquake that occurred in central Myanmar on March 28th (local time), there are delays in the delivery of mail addressed to Thailand and Myanmar.

Please note that there may also be delays in the delivery of mail sent from these countries to Japan.

If you have any questions feel free to contact us.

Regards

Sendoncom

27 มีนาคม 2025

Regarding Delays in the Delivery of International Mail During the Lunar New Year Period in Southeast Asian Countries

Dear Valuable Customers

Thank you for using Sendoncom.

We have received the following notification from Japan Post (EMS, Air Mail, Sea Mail). Please see the excerpt below.

During the Lunar New Year period in Southeast Asian countries and the surrounding days, there may be delays in mail delivery due to temporary suspensions of postal services. We kindly ask for your understanding. Additionally, due to reductions in air mail services to various countries and regions, the acceptance of some international parcels has been temporarily suspended.

For the latest information on the availability of international mail delivery and any potential delays to specific countries and regions, please check here.

Affected Countries	Period	Exchange Bureau Operations （※1）	Customs Operations （※2）	Delivery Operations	Investigation Operations （※3）
Cambodia	April 14 (Mon) - April 16 (Wed)	×	×	×	×
Thailand	April 13 (Sun) - April 16 (Wed)	○	×	○	×
Myanmar	April 13 (Sun) - April 21 (Mon)	×	×	×	×
Laos	April 14 (Mon) - April 16 (Wed)	×	×	×	×

○ = Available, × = Not Available

If you have any questions, please contact Customer Support.

Regards

Sendoncom

25 มีนาคม 2025

[Important] Special shipping conditions for packages to Turkey

Dear Valuable Customers

This is Sendoncom Customer Support

There are special conditions for shipping packages to Turkey.

The following is a quote from the relevant regulations.

"The tax-free limit for postal items containing items for personal use is 30 euros."

Due to this regulation, if the tax-free limit is exceeded when shipping to Turkey, the package will be returned automatically. Please be careful when considering shipping, espeically when using Seamail.

If you have any questions feel free to contact us.

Regards

Sendoncom

24 มีนาคม 2025

Regarding delays in delivery of international mail to the UK

Dear Valuable Customers

This is Sendoncom Customer Support.

JP Post has reported that due to the impact of the closure of Heathrow Airport in London, UK, caused by the large-scale power outage that occurred on March 21 (local time), there may be delays in the delivery of mail addressed to the country.
Please also note that there may be similar delays in the delivery of mail sent from the country to Japan.

Sorry for the inconvience.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

19 มีนาคม 2025

Changes to the International Mail Conditions Table

Dear Valuable Customers

This is Sendoncom Customer Support

Japan Post has annocued that they made various changes of shipping conditons to various countries. Please see the table below for each change. Parcel post refers to Air and Sea shipping, while EMS mail is EMS shipping.

Country/Region	Contents
United Arab Emirates, Italy, Austria, Greece, Spain, Slovakia, Czech Republic, Germany, Brazil, Bulgaria, Belarus, Belgium, Moldova, Latvia and Lithuania	Parcel post: Regarding the handling method in the event of undeliverable parcels, an addition has been made stating that even if the "most economical rail route" is selected as the instruction to be followed when sending, the parcel will not be returned or forwarded to Japan by sea mail.
Iceland and Russia	Parcel Post: Weight and storage period changes.
united states of america	Parcel Post: The maximum insurance amount has been changed.
United Arab Emirates	All mailings: Include the recipient's name and complete address, plus a mobile phone number and email address where possible.
Albania and Uruguay	Parcel Post: The required number of CN23 has been changed.
Armenia	Parcel Post: The required number of CN23 and the maximum insurance amount have been changed.
Italy	Regular mail: The maximum insurance amount has been changed.
Iraq	Parcel post: Changed the number of CN23 sheets required. Also changed to allow for return requests and address changes. EMS post: Changed to allow for return requests and address changes.
Indonesia	Parcel post: Changed the storage period. All mail: Changed "State your NPWP" to "Provide your NPWP or NIK" for international mail containing goods.
Uganda, Egypt and Monaco	EMS Mail: The required number of CN23 sheets has been changed.
UK and Greece	Regular mail: Storage period changed.
Estonia and Moldova	Regular mail: The required number of CN23 sheets has been changed.
Ethiopia	Parcel post: Changes to maximum size and number of CN23 required. Also changed to delivery to address.
El Salvador	Regular mail: Changed to not accept requests for return or change of address. Parcel mail: Changed to not deliver to the addressee or issue at the counter.
Netherlands	Regular mail: Changed to allow for return requests and address changes. EMS mail: Changed weight.
Ghana and South Korea	Parcel post: Insurance will not be provided . * Also, storage period will be changed. *Only sea mail for Korea.
Qatar and Mongolia	EMS Mail: Changed tracking claim period.
Cambodia and Trinidad and Tobago	Parcel Post: Changes to maximum size limits and storage periods.
Curacao	Regular and parcel mail: Added a statement that for international mail containing goods, mobile phone numbers and email addresses should be included whenever possible.
Kiribati	Regular mail: Storage period changed. Parcel mail: Weight changed.
Georgia	Parcel post: It will no longer be possible to issue, retrieve or change the address at the counter.
Sudan	Regular mail: Changes to the number of CN23 sheets required and storage period. Also, changes to allow for return requests and address changes. Parcel mail: Changes to handling insurance (airmail only). Also, changes to storage period.
Suriname	Parcel Post: Changes to the number of CN23 required and storage period.
Seychelles and Libya	Parcel mail: Changed to delivery to the addressee.
Equatorial Guinea	Regular mail: Changes to the number of CN23 sheets required and storage period. Parcel mail: Changes to the maximum size and weight (airmail only), the number of CN23 sheets required, the maximum insurance amount, and storage period. Also, changes have been made to deliver to the addressee, and to not issue, request for return, or change of address at the counter.
St. Vincent	Parcel post: Changed to delivery to the addressee. Storage period also changed.
Tuvalu	Parcel post: Changes to weight, number of CN23 sheets required, and storage period. Also, changes to delivery to the addressee and to not issuing at the counter.
Denmark and Romania	Regular mail: Changed to not accept return requests or address changes.
Togo	Regular mail: The maximum insurance amount and storage period have been changed. Parcel mail: Insurance will not be handled (only by surface mail). Also, the storage period has been changed.
Nicaragua	Regular mail: Changed to allow for return requests and address changes. Also changed to storage period. Parcel mail: Changed to the number of CN23 sheets required and storage period. Also changed to allow for return requests and address changes.
New Caledonia	Regular mail: Changed to no longer allow return requests or address changes. Parcel mail: Changed the maximum size. Also changed to no longer allow return requests or address changes.
Norway	Parcel post: Changed to no longer deliver to the addressee. Also, change to storage period.
Bahrain	Parcel post: Changed the required number of CN23. EMS post: Changed the tracking claim period.
Vanuatu	Parcel mail: Changed to deliver to the addressee and not accepting requests for return or change of address.
Papua New Guinea	Parcel Post: Weight and number of CN23 required have been changed.
Fiji	Regular and parcel mail: Storage periods have changed.
Philippines	EMS Mail: Changed areas where delivery is not available.
Brunei and Malaysia	Regular mail: Changed to request return or change of address.
Vietnam, Bosnia and Herzegovina and Myanmar	Parcel post: Storage period changed.
Benin	Parcel post: The number of CN23 required, the maximum insurance amount, and the storage period have been changed. Also, delivery to the addressee and is no longer available at the counter.
Peru	Parcel post: The maximum size and the number of sheets required for CN23 have been changed. Also, it has been changed so that the parcel will no longer be issued at the counter. EMS post: The number of sheets required for CN23 has been changed.
Belgium	Parcel post: Parcels will no longer be issued at the counter.
Madagascar	EMS mail: Changed to delivery to the addressee.
Mali	Parcel post: Changes to maximum size and storage period. Also, changes to no longer handle insurance and no longer issue insurance at the counter.
Malta	Regular mail: Changed to not allow return requests or address changes. All mail: Added a statement that for international mail containing goods, telephone numbers, mobile phone numbers, and email addresses should be included whenever possible.
South Africa	Regular and parcel mail: The required number of CN23 sheets has been changed.
Morocco	Parcel Post: The number of CN23 required, maximum insurance amount and storage period have been changed.
Montenegro	Regular and parcel mail: Added that customs duties are levied on international mail containing goods.
Jordan	Regular mail: Changed to not accept return requests or address changes. Parcel mail: Changed to deliver to the addressee. EMS mail: Changed the tracking request period.
Lithuania	Parcel post: Changes to maximum size and storage period. Also, parcels will no longer be issued at the counter.

Sorry for any inconviences this may casue. If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

19 มีนาคม 2025

[FedEx] Temporary Suspension of Services to Saudi Arabia

Dear Valuable Customers

This is Sendoncom Customer Support.

FedEx has reported that certian serivces from Japan to Saudi Araibia has been temporaritly suspened. These services include FedEx International Economy and FedEx International Economy Freight.

We are sorry for any incovience this may casue you.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

13 มีนาคม 2025

2025 March and April Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support. We hope you enjoyed the holidays.

We are uploading our calendar for March and April 2025 below. The days that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for March 2025 (Japan)

March

Calendar for April 2025 (Japan)

April

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

24 มกราคม 2025

[Delays resolved] Regarding delays in delivery of mail to the United States (to some areas)

Dear Valuable Customers

Japan Post has announced that as of January 22, 2025, delivery delays caused by the hurricane have been resolved. Below is the notification that was sent before about the hurricane, which is now resolved.

The United States Postal Service has reported that due to the effects of Hurricane Helen, which occurred in September 2024, there are difficulties in handling mail in some areas of the southeastern United States, and that there are delays in the delivery of mail addressed to these areas

Please also note that there may be delays in the delivery of mail sent from the United States to Japan.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

23 มกราคม 2025

Handling of mail during the Lunar New Year period in Asian countries and regions

Dear Valuable Customers

Japan Post notes that there may be delays in the delivery of mail during and around the Lunar New Year in Asian countries and regions due to the temporary suspension of postal services.

In addition, due to the reduction in flights to each country and region, the acceptance of some international mail has been temporarily suspended.

Target countries/regions	period	Exchange office operations (※1)	Customs procedures (※2)	Delivery Service	Survey work (※3)	remarks
Republic of Korea	January 27th (Monday) - January 30th (Thursday)	×	×	×	×
People`s Republic of China	January 28th (Tue) - February 4th (Tue)	○	△	○	〇	△: The number of days and hours work is carried out will be reduced.
Taiwan	January 25th (Sat) - February 2nd (Sun)	△	△	△	×	△: Only EMS will be handled as usual.
Hong Kong	January 29th (Wednesday) - January 31st (Friday)	△	△	×	×	△: Only some airmail services are available.
Macau	January 29th (Wednesday) - January 31st (Friday)	×	×	×	×
Malaysia	January 29th (Wednesday) - January 30th (Thursday)	×	×	×	×
Singapore	January 29th (Wednesday) - January 30th (Thursday)	×	×	×	×
Vietnam	January 25th (Sat) - February 2nd (Sun)	×	×	×	×

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

17 มกราคม 2025

Regarding delays in delivery of mail to the United States (to some areas)

Dear Valuable Customers

Japan Post has stated that they have been notified by the United States Postal Service that there are delays in delivery of mail to the following areas due to the effects of the fires in Los Angeles and the severe weather in Alaska.

Destination country	Areas and postal codes at risk of delays
US	First 3 digits of zip code 900-966, 995-997 California, Alaska

Sorry for any inconveniences this may cause.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support.

15 มกราคม 2025

Delays in delivery of mail to Poland and Ukraine

Dear Valuable Customers

Japan Post has reported that due to an increase in mail and cargo volume for airlines using transporting mail to Poland and Ukraine, processing delays and congestions have occurred at airport storage warehouses, etc., resulting in delays in the delivery of mail to these countries.

They have requested the relevant airlines to make improvements as soon as possible, but please note that for the time being, there is a possibility that there will be delays in the delivery of mail to these countries.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Suport

14 มกราคม 2025

Regarding tracking errors for mail addressed to Italy

Dear Valuable Customers

Japan Post has stated due to a system malfunction at the Italian postal service, it is taking some time to update the tracking information for mail sent from Japan to Italy (EMS, parcel mail, registered mail or regular mail with insurance). The Italian postal service has informed us that although they are processing mail, it will take some time to resolve the system malfunction.

We apologize for any inconvenience this may cause.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

26 ธันวาคม 2024

2025 January and February Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support. We hope you enjoyed the holidays.

We are uploading our calendar for 2025 below. The days that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for January 2025 (Japan)

January

Calendar for February 2025 (Japan)

February

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

20 ธันวาคม 2024

Changes to International Mailing Conditions

Dear Valuable Customers

This is Sendon Customer Support. We hope you enjoyed the holidays.

We are uploading our calendar for 2025 below. The days that are marked yellow means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for January 2025 (Japan)

January

Calendar for February 2025 (Japan)

February

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

20 ธันวาคม 2024

Resumption of international mail delivery to Canada

Dear Valuable Customers

We have received notification from Canada Post that the strike by their postal workers ended on Tuesday, December 17th local time.
As a result, we would like to inform you that Japan Post will resume international mail delivery to Canada from Wednesday, December 18th.

According to Canada Post, they will be prioritizing the processing of mail that was delayed during the strike, so delivery will be significantly delayed for the time being, and delays are expected to continue until the end of January 2025.
We apologize for any inconvenience this may cause, and appreciate your understanding.

Regards

Sendoncom Customer Support

4 ธันวาคม 2024

Regarding delays in delivery of international mail to the UK

Dear Valuable Customers

This is Sendoncom Customer Support

Currently, there are delays in the delivery of mail to the UK due to congestion on flights.

Japan Post has requested the relevant airlines to make improvements as soon as possible, but please note that for the time being, there is a possibility that there will be delays in the delivery of mail to the UK.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

Regards

Sendoncom Customer Support

29 พฤศจิกายน 2024

Notification of Operating Hours During the End of Year

Dear Sendon Customers

This is Sendoncom Customer Support.

Regarding Sendon`s end of year schedule and hours, please see the chart below.

■End of Year Operation Dates (Shipping, Receiving, Packing / Customer Support)

	Pick-up and Delivery Schedule	Customer Support
December 28, 2024 （Sat）	Open※1	Open(Restriction)※2
December 29, 2024 （Sun）	Closed	Closed
December 30, 2024 （Mon）	Closed	Closed
December 31, 2024 （Tue）	Closed	Closed
January 1, 2025 （Wed）	Closed	Closed
January 2, 2025 （Thu）	Closed	Closed
January 3, 2025 （Fri）	Closed	Closed
January 4, 2025（Sat）	Open※1	Open(Restriction)※2
January 5, 2025 （Sun）	Closed	Closed

^(*1) Some shipping companies, such as FedEx, are closed. In such cases, the shipping schedule shall be in accordance with the shipping company. In addition, the end time for receiving parcels may be shorter than usual.

^(*2) Due to the small number of people in the office, it may take longer than usual for us to respond to your inquiries. We apologize for any inconvenience this may cause and thank you for your understanding.

■Shipping Time Limit Within This Year
Packages for which payment is received by 9:00 on Saturday, December 28, 2024, will be shipped on the same day.

*Due to the congestion of domestic land transportation and aircraft arrangements, there may be cases were we are unable to ship packages on the same day even if payment is received within the time limit. It may be shipped on Saturday 1/4 JST. Thank you for your understanding.

We apologize for any inconvenience this may cause and appreciate your understanding.

Regards

Sendoncom Customer Support

29 พฤศจิกายน 2024

Notification of International mail shipments to Canada suspended

Dear Sendon Customers

We have received notice from the Canadian Postal Service that they are on strike and will temporarily suspend the acceptance of mail to Canada.

As a result, we will suspend the sending of international mail from Japan to Canada for the time being via Japan Post`s EMS, Airmail, and Seamail services.

In addition, depending on future developments, there is a risk that mail that has been accepted may be returned to customers.

Other shipping methods to Canada will continue to be available.

Please note that mail that has already been sent can be retrieved if it is before the post office handling overseas shipping (international postal exchange office) completes the shipping preparation. However, please note that a handling fee (680 yen) may be charged.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

Regards
Sendoncom Customer Support

21 พฤศจิกายน 2024

Delay of Mail Delivery to Canada

Dear Sendoncom Customers

This is Sendoncom Customer Support

There is a strike by postal staff in Canada, which may cause delays in the delivery of all types of mail (EMS, Airmail and Surface mail) sent to Canada. Furthermore, there may also be delays in the delivery of mail sent from Canada to Japan. We would therefore like to request your understanding.

Destination	Affected regions	Mail types*
Canada	All area	All types (EMS, Air mail* and Surface mail)

Note: This information is based on a notification from the destination country. The situation may change according to the circumstances in that country.

Airmail includes airmail postal services such as greeting cards, priority bulk airmail (D-mail) and non-priority bulk airmail (P-mail).

Sorry for any inconvience this may cause.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

15 พฤศจิกายน 2024

Japan Post: Notice of Suspension of Services to Lebanon

Dear Customers

This is Sendoncom Customer Support.

Due to the global spread of COVID-19, some shipping services from Japan Post to certain areas in the Middile East have been temporarily suspended. These changes will take place from 11/15 JST, as shown in the table below.

Country/region name	Before the change							After change
	Regular mail (including registered and insured mail)			Parcel post			EMS	Regular mail (including registered and insured mail)			Parcel post			*EMS*
	Aviation	SAL	Sea shipping	Aviation	SAL	Sea shipping	EMS	*Aviation*	SAL	Sea shipping	*Aviation*	SAL	Sea shipping	*EMS*
Iran	○	-	×	○	-	×	○	×	-	×	×	-	×	×
Gambia	○	-	×	○	-	×	-	×	-	×	×	-	×	-
Rwanda	○	-	×	○	-	×	○	×	-	×	×	-	×	×
Djibouti	○	-	×	○	-	×	○	×	-	×	×	-	×	×
Lebanon	○	-	×	○	-	×	○	×	-	×	×	-	×	×

You can check here for the latest information on whether international mail can be sent to each destination country/region, delivery delays, etc.

As acceptance is still suspended in certain countries and regions and sufficient transport capacity cannot be secured, Japan Post has continued to suspend or stop accepting parcels. Items that have been accepted so far but cannot be sent to the destination country or region are being returned by the post office responsible for delivery.

Please note that due to the ongoing reduction in flights to various countries and regions, there is a risk of delays in the delivery of international mail items that you accept.

We apologize for the ongoing inconvenience caused to our customers and appreciate your understanding.

Regards

Sendoncom Customer Support

11 พฤศจิกายน 2024

Regarding Delays in Delivery of Mail to Spain (to some areas)

Dear Customers

We would like to inform you that the Spanish postal service has reported that due to the heavy rains and floods that occurred on October 29, 2024, there are difficulties in handling mail in some areas of the country, including Albacete, Valencia, Cadiz, Teruel, and Almeria, and that there are delays in the delivery of mail addressed to these areas.

Destination country	Areas and postal codes at risk of delays	Mail handling type *
Spain	Albacete: 02 regions Valencia: 46 regions Cadiz: 11 regions Teruel: 44 regions Almeria: 04 regions	EMS, Airmail and Seamail

This information is based on notifications from destination countries and may be subject to change depending on the situation in the destination country.
Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.

If you have any questiions feel free to contact us.

Regards

Sendoncom Customer Support

1 พฤศจิกายน 2024

Sendon & SUPER DELIVERY Joint Webinar Announcement

To Our Valuable Customers

We are pleased to announce a joint webinar by "Sendoncom" and "SUPER DELIVERY".
The webinar will introduce Sendon & SUPER DELIVERY`s joint campaign details, an explanation on how to join the campaign, and highlights on why Sendon is the ideal choice as your forwarder.

Webinar Details:
Date: [11/18/2024]
Time: [10 am JST]
Platform: [YouTube]

Please click the link below to join the YouTube Live.

https://www.youtube.com/watch?v=xWRCTwU8bX0

If you're interested, you are welcome to join the webinar. By doing so, you can stay up-to-date on the latest information. Also, please use the Google form link below to ask us questions ahead of the event.

https://docs.google.com/forms/d/e/1FAIpQLSfSolAW9kG5UwsMi4earZHdQxLhwWT_RDnG6q97OAUrFHRq7w/viewform?pli=1

If you have any questions, please contact our customer support. (email: support@sendon.com)

Link to Super Delivery Offical Website:https://www.superdelivery.com/i/forwarderIntroduce/lp/en?media=464

7 ตุลาคม 2024

[Japan Post]Suspension of international mail shipments to Lebanon

Dear Customers

Thank you for always using Sendoncom.

Japan Post has reported that due to the recent worsening situation in the Middle East, and the suspension of air services, it may take some time for mail to reach these destinations.

In addition, depending on future developments, mail may be returned to customers.
For this reason, we ask that you refrain from sending mail from Japan to Lebanon for the time being. If you would like to retrieve mail that has already been sent, it is possible to do so before the mail is prepared for shipping at the post office that handles overseas shipping (international postal exchange office). However, please note that a handling fee (680 yen) may be charged. We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

7 ตุลาคม 2024

Regarding delays in Japan Post deliveries to certain areas of the United States

Dear Customers

Thank you for always using Sendoncom.

The United States Postal Service has reported that due to Hurricane Helen, there are difficulties in handling mail in some areas of the southeastern United States, and that there are delays in the delivery of mail addressed to these areas.

Destination country

Areas and postal codes at risk of delays

Mail handling type (※)

US

First 3 digits of zip code:
006-009, 214-268, 300-319, 322-324, 344-347, 349-352, 354-399, 700-701, 703-708, 710-714, 716-729, 801-851

Florida, Georgia, South Carolina, North Carolina, Virginia, Tennessee, Puerto Rico and the U.S. Virgin Islands

EMS, Airmail and Seamail

This information is based on notifications from destination countries and is subject to change depending on the situation in the destination countries.
Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.

26 กันยายน 2024

Follow-up Report: Apologies for Delays in Work Due to System Failures

We sincerely apologize for the delays in shipments of your packages due to a problem with our system.

We would like to provide you with a follow-up regarding the issue, which we announced on September 13th JST.

As of today, September 26th JST, the inventory management system has been restored.

There still may be some delays in shipping operations over the next few days, but we expect to resume our normal business schedule after that.

We sincerely apologize for any inconvenience this may cause to our customers.

25 กันยายน 2024

Schedule Change Regarding Air and Sea Mail Shipping

Dear customers, thank you for always choosing Sendoncom.

We apologize for the inconvenience, but we have decided to reduce the frequency of shipments for packages that are shipped via air and sea mail.

Currently, for our other shipping methods, we ship the package on the same day or next business day after receiving payment, but for air and sea mail, the package will be shipped approximately one week from the day after receiving payment.

Please note that this shipping schedule may change in the future, in which case we will announce it in our newsletter.

We apologize for any inconvenience this may cause and appreciate your understanding.

17 กันยายน 2024

Regarding Delays in Packages in East Asian Countries

Thank you for always using Sendon.com.

Please be advised that there may be delays in EMS, Air, and Sea shipments around national holidays in Asian countries and regions.

Please refer to the table below for details. Also, please refer to the following page for the latest information.

https://www.post.japanpost.jp/int/information/2024/0912_01.html (Japanese)

Target countries /regions	Period	Exchange office operations*1	Customs duties *2	Delivery Service	Survey work *3	Remarks
People's Republic of China	9/15（Sun）～17（Tues） 10/1（Tues）～7（Mon）	○	△	○	○	△：The days and hours of operation will be reduced.
Hong Kong	9/18（Wed） 10/1（Tues） 10/11（Fri）	△	△	×	×	△：Limited airmail services.
Republic of Korea	9/16（Mon）～18（Wed） 10/1（Tues） 10/3（Thur） 10/9（Wed）	×	×	×	×
Taiwan	9/17（Tues） 10/10（Thur）	△	△	△	×	△：Only EMS will operate as usual.

○…Available　△…Not available in some areas　×…Not available

Exchange office operations: The process of receiving and delivering mail sent from Japan and mail addressed to Japan.
Customs operations: This refers to the task of clearing customs for postal items.
Investigation work: This refers to the work of investigating mail, etc.

13 กันยายน 2024

Our Apologies for Delays Due to a System Failure

Thank you for using Sendon.com.

Due to a system error in our inventory management system, we are currently experiencing delays in unpacking and inspecting packages, registrations, and packing and shipping operations.

We are working quickly to restore and normalize the system.

We will post further information on this issue in a news release as soon as it becomes available.

We sincerely apologize for any inconveniences.

2 กันยายน 2024

Refer a Friend campaign has started!

Sendon.com is pleased to announce the launch of a new campaign, the “Refer a Friend” campaign.

You can invite up to 5 friends, and both you and your friends will receive a coupon for 15% off shipping (up to 2,500 JPY).
For details, please tap the image below. (You will be redirected to the Refer a Friend campaign page)

Sendon.com will continue to strive to further improve our functionality and service quality.
Thank you always for your continued support.

26 กรกฎาคม 2024

Notice of Delay in Shipping Due to Paris Olympics

Thank you for using Sendon.com.

Due to the Paris Olympics, there may be delays in the delivery of shipments to France from July 15 to September 13, due to temporary changes in the transportation system such as traffic restrictions and entry restrictions in Paris and nearby cities.

We apologize for any inconvenience this may cause and ask for your understanding.

25 กรกฎาคม 2024

Notice of Obon Holiday (Japanese Summer Holiday)

To Our Valuable Customers,

Thank you for using Sendon.com.

We would like to inform you that the business hours and operations of Sendon.com will be changed during the Obon period from August 10th to August 15th JST.

Please check the details below.

*Dates in red are holidays.

Customer Support (Updated on August 7th JST)

We will be open on August 16th (Friday) and 17th (Saturday) JST.

If you send us an email or message during the holidays, we will generally respond on the next business day or later.

Please note that on August 17th [JST] (Saturday), we will be operating on a reduced schedule similar to regular Saturdays, so responses may be delayed.

We appreciate your understanding.

Warehouse Operations(Receiving, Packing, and Shipping)

Warehouse operations will return to normal starting August 16th JST (Friday).

[Please note that we will be closed as usual on August 18th JST (Sunday)].

We apologize for any inconvenience this may cause and appreciate your understanding.

28 มิถุนายน 2024

[Japan Post] Delivery Delays for Shipments to India

Thank you for using Sendon.com as always.

Japan Post (EMS, airmail, surface mail) has announced the following notice regarding shipments to India. We kindly ask customers considering shipping to the affected regions to review the information.

The following is a quotation (partially modified).

Currently, due to a lack of transportation space with airlines, delivery delays are occurring for mail items to the regions listed in the table below. We have requested the relevant airlines to improve the situation urgently, but for the time being, please be aware that there is a possibility of delivery delays for mail items to the regions listed in the table below.

Type of Mail	Regions with Possible Delivery Delays
EMS	Andhra Pradesh Chhattisgarh Goa Gujarat Karnataka Madhya Pradesh Maharashtra
Surface Mail, Airmail	All regions

We apologize for any inconvenience this may cause and thank you for your understanding.

9 พฤษภาคม 2024

Notice of changes in shipping methods available for certain destination countries

To Our Valuable Customers,

Sendon.com has made changes to the shipping methods available for certain destination countries.

Please refer to the table below for details.

Before the changes

Country/ Region Names	SAGAWA	EMS	Sea mail	Air
Papua New Guinea	×	×	○	○
Iraq	○	○	○	○
Brazil	○	○	○	○

After the changes

Country/ Region Names	SAGAWA	EMS	Sea mail	Air
Papua New Guinea	○	○	○	○
Iraq	×	×	×	×
Brazil	○	○	×	○

※The items highlighted in red indicate the areas where changes have been made.

Furthermore, please note that changes to available shipping methods may occur in the future due to factors such as conditions in destination countries or transportation schedules.

We appreciate your understanding in advance.

We appreciate your continued support and look forward to your continued patronage.

18 เมษายน 2024

[FedEx] Potential delay is expected with shipments

To Our Valuable Customers,

Customers who ship via FedEx may experience delays in the arrival of their shipments due to problems with the company's customs clearance system.

We apologize for any inconvenience this may cause and appreciate your understanding.

For more details, please check the FedEx news below.

FedEx

We appreciate your continued support and look forward to your continued cooperation.

16 กุมภาพันธ์ 2024

Sendon.com starts shipping of products with lithium rechargeable batteries, like wireless earphones!

To Our Valuable Customers,

Sendon.com is pleased to announce that we are now able to ship some products that use lithium rechargeable batteries, such as wireless earphones, which could not be shipped previously.

Each box can be shipped as long as the weight of the lithium-ion battery is less than 5 kg. Only FedEx and DHL are available as shipping methods.

In addition, the following fees will be charged for packing boxes containing the relevant products.

Category	Fee
Special packaging fee	700 JPY / box

If you have any questions, please contact our customer support. (email: support@sendon.com)

We appreciate your continued support and look forward to your continued cooperation.

ข่าวจาก

21 พฤษภาคม 2026

FedEx: Regarding DAFF document review fees for low-value import shipments destined for Australia

21 พฤษภาคม 2026

FedEx: Regarding the planned reporting requirements to the U.S. CPSC

21 พฤษภาคม 2026

FedEx: Changes to EU Import Regulations

20 พฤษภาคม 2026

Japan Post: Suspension of shipment of packages destined to Cuba

15 พฤษภาคม 2026

Delays and Suspensions of Shipping to Vietnam

23 เมษายน 2026

FedEx： Register with IOSS to simplify shipping to Europe | Published: April 21, 2026

21 เมษายน 2026

Japan Post: Regarding delays in delivery of mail to Chile

15 เมษายน 2026

FedEx： Packages Destined for New Zealand

10 เมษายน 2026

📢 2026 Calendar & Golden Week Holiday Notice

Thank you for always using Sendon. We would like to inform you of our business schedule during the Golden Week holiday period as follows.

■ Holiday Period

■ April 2026

■ May 2026

■ During the Holiday

■ Business Resumption

1 เมษายน 2026

Japan Post: Regarding the handling of mail during the Lunar New Year period in Southeast Asian countries

25 มีนาคม 2026

Japan Post: Changes to the International Mail Conditions Table

17 มีนาคม 2026

DHL: Important update regarding shipments New Zealand

3 มีนาคม 2026

Suspension of Shipments to The Middle East

3 มีนาคม 2026

Regarding Shipments to France

24 กุมภาพันธ์ 2026

Japan Post: Regarding delays in delivery of mail to Italy

6 กุมภาพันธ์ 2026

2026 February Calendar and Holidays

Calendar for February 2026 (Japan)

3 กุมภาพันธ์ 2026

[Japan Post] Delay in Delivery of Mail Items Destined for Bangladesh and Myanmar

30 มกราคม 2026

FedEx: Notice of Suspension of Services to Lebanon

30 มกราคม 2026

Japan Post: Suspension of acceptance, delivery delays of mail items destined to Venezuela

30 มกราคม 2026

Important Notice: Sendon Warehouse Address Change (Effective February 2026)

What you need to do

Important Notes

27 มกราคม 2026

Japan Post: Handling of mail in Asian countries/territories during the Lunar New Year period

27 มกราคม 2026

FedEx: New Postal Code Requirements in Ireland

19 มกราคม 2026

[DHL] Latest Customs Regulations for Israel and Italy

■ Change to Duty-Free Threshold for Imports to Israel (B2C)

Details of the Change

■ Import to Italy: Introduction of a Regulatory Fee for Low-Value Shipments

Details of the Change

Purpose of the Fee:

Important Notes:

■ Looking Ahead

14 มกราคม 2026

[DHL] New Legal Requirements for Parcels to Romania , Turkey and North Macedonia

Romania

Important Notice

Fee Details

Important Notes

Turkey

Important Notice

North Macedonia

Important Notice

14 มกราคม 2026

[FedEx] Abolition of the De Minimis Threshold for Imports into Thailand

9 มกราคม 2026

2026 January Calendar and Holidays

8 มกราคม 2026

[Japan Post] Regarding electronic customs data transmission for international mail addressed to Thailand

6 มกราคม 2026

Thank you for always using Sendon.
We would like to inform you of our business schedule during the Golden Week holiday period as follows.