Q. Can I specify the arrival date and time?

A. 

We are sorry, but we are unable to accommodate the specified arrival date and time.

Due to factors such as congestion in the transportation network, the situation in the destination country, and customs clearance processes both during export from Japan and import at the destination, the arrival of your package may vary from the expected timeframe.

Therefore, we are unable to accept requests for specific arrival dates at Sendon.com.
We appreciate your understanding.

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