News

May 20, 2025

Japan Post: Regarding delays in delivery of mail to Canada

Dear Valuable Customers

This is Sendoncom Customer Support.

Japan Post has stated that there is a possibility of a strike by the labor union starting on May 22, 2025 (local time) in Canada. Therefore, if a strike is carried out in the future, there is a possibility that there will be delays in the delivery of mail to Canada.

We will keep you updated on future developments regarding the strike. We apologize
for any inconvenience this may cause our customers, and thank you for your understanding.

Destination country Areas where delays may occur Mail handling type
Canada All Regions All types
(EMS, airmail and seamail)

If you have any questions feel free to contact us.

Regards

Sendoncom

May 16, 2025

Japan Post: Notice of Suspension of Services to Lebanon

Dear Valubalue Customers

This is Sendoncom Customer Support.

Japan Post had made some chnages regarding shipping to cetian countries. After this change, they have added new services, so please check the chart below for the updates.

Countries/
Territories		 Previously From May 16
Letter-post Parcels EMS Letter-post Parcels EMS
Air SAL Surface Air SAL Surface Air SAL Surface Air SAL Surface
Afghanistan, Malawi X - X X - X - ✓ - X ✓ - X -
Israel X X X X X X X ✓ X X ✓ X X ✓
Iraq, Iran, Djibouti, Lebanon X - X X - X X ✓ - X ✓ - X ✓
Eritrea X - ✓ X - ✓ - ✓ - ✓ ✓ - ✓ -
Paraguay X X X X X X X ✓ X X X X X X

 

If you have any questions feel free to contact us.

Regards

Sendoncom

April 24, 2025

DHL: Important update regarding shipments to the United States with a customs value exceeding USD 800

Dear Valuable Customers

This is Sendoncom Customer Support.

 

DHL has reported that there are various suspensions, delays, and cancellations related to B2C shipments with a declared value exceeding 800 USD that are bound for The United States of America. Please see below.

  • As a result of recent U.S. Customs regulatory updates, we are experiencing multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding USD 800.
  • Effective Monday, April 21st, 2025, and until further notice, we will temporarily suspend the collection and shipping of business-to-consumer (B2C) shipments to private individuals in the United States where the declared customs value exceeds USD 800.

Shipments with a declarable customs value below USD 800 are not affected by the suspension.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

 

April 11, 2025

[FedEx] Update on US regulatory changes taking effect April 2, 2025

Dear Valuable Customers

This is Sendoncom Customer Support

FedEx has reported that beginning April 5, 2025 at 12:01 a.m. EDT, an additional 10% tariff will be imposed on products originating from all countries/regions except Canada and Mexico, in addition to existing duties, fees, and taxes.

Also, please not the follwing below.

  • Starting at 12:01 a.m. on April 9, 2025 (Eastern Daylight Time),

    • Individual tariffs for 57 countries and regions around the world will increase from 10% to the rates in the Reciprocal Tariff Schedule. 

If you hav any questions feel free to contact us.

Regards

Sendoncom Customer Support

April 10, 2025

2025 May Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support. We hope you enjoyed the holidays. 

We are uploading our calendar for May 2025 below. The days that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for May 2025 (Japan)

May
Sun Mon Tue Wed Thu Fri Sat
       

1

2

*3*

*4*

*5*

*6*

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

April 2, 2025

Regarding delays in delivery of international mail to Thailand and Myanmar

Dear Valuable Customers

This is Sendon Customer Support

Japan Post has reported that due to the effects of the earthquake that occurred in central Myanmar on March 28th (local time), there are delays in the delivery of mail addressed to Thailand and Myanmar.

Please note that there may also be delays in the delivery of mail sent from these countries to Japan.

 

If you have any questions feel free to contact us.

Regards

Sendoncom

March 27, 2025

Regarding Delays in the Delivery of International Mail During the Lunar New Year Period in Southeast Asian Countries

Dear Valuable Customers

Thank you for using Sendoncom.

We have received the following notification from Japan Post (EMS, Air Mail, Sea Mail). Please see the excerpt below.

During the Lunar New Year period in Southeast Asian countries and the surrounding days, there may be delays in mail delivery due to temporary suspensions of postal services. We kindly ask for your understanding. Additionally, due to reductions in air mail services to various countries and regions, the acceptance of some international parcels has been temporarily suspended.

For the latest information on the availability of international mail delivery and any potential delays to specific countries and regions, please check here.

Affected Countries Period Exchange Bureau Operations
（※1）		 Customs Operations
（※2）		 Delivery Operations Investigation Operations
（※3）
Cambodia April 14 (Mon) - April 16 (Wed) × × × ×
Thailand April 13 (Sun) - April 16 (Wed) ○ × ○ ×
Myanmar April 13 (Sun) - April 21 (Mon) × × × ×
Laos April 14 (Mon) - April 16 (Wed) × × × ×

○ = Available, × = Not Available

If you have any questions, please contact Customer Support.

Regards

Sendoncom

March 25, 2025

[Important] Special shipping conditions for packages to Turkey

Dear Valuable Customers

This is Sendoncom Customer Support

There are special conditions for shipping packages to Turkey.

The following is a quote from the relevant regulations.

"The tax-free limit for postal items containing items for personal use is 30 euros."

Due to this regulation, if the tax-free limit is exceeded when shipping to Turkey, the package will be returned automatically. Please be careful when considering shipping, espeically when using Seamail.

If you have any questions feel free to contact us.

Regards

Sendoncom

March 24, 2025

Regarding delays in delivery of international mail to the UK

Dear Valuable Customers

This is Sendoncom Customer Support.

JP Post has reported that due to the impact of the closure of Heathrow Airport in London, UK, caused by the large-scale power outage that occurred on March 21 (local time), there may be delays in the delivery of mail addressed to the country.
Please also note that there may be similar delays in the delivery of mail sent from the country to Japan.

Sorry for the inconvience.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

March 19, 2025

Changes to the International Mail Conditions Table

Dear Valuable Customers

This is Sendoncom Customer Support

Japan Post has annocued that they made various changes of shipping conditons to various countries. Please see the table below for each change. Parcel post refers to Air and Sea shipping, while EMS mail is EMS shipping.

 

Country/Region Contents
United Arab Emirates, Italy, Austria, Greece, Spain, Slovakia, Czech Republic, Germany, Brazil, Bulgaria, Belarus, Belgium, Moldova, Latvia and Lithuania Parcel post: Regarding the handling method in the event of undeliverable parcels, an addition has been made stating that even if the "most economical rail route" is selected as the instruction to be followed when sending, the parcel will not be returned or forwarded to Japan by sea mail.
Iceland and Russia Parcel Post: Weight and storage period changes.
united states of america Parcel Post: The maximum insurance amount has been changed.
United Arab Emirates All mailings: Include the recipient's name and complete address, plus a mobile phone number and email address where possible.
Albania and Uruguay Parcel Post: The required number of CN23 has been changed.
Armenia Parcel Post: The required number of CN23 and the maximum insurance amount have been changed.
Italy Regular mail: The maximum insurance amount has been changed.
Iraq Parcel post: Changed the number of CN23 sheets required. Also changed to allow for return requests and address changes.
EMS post: Changed to allow for return requests and address changes.
Indonesia Parcel post: Changed the storage period.
All mail: Changed "State your NPWP" to "Provide your NPWP or NIK" for international mail containing goods.
Uganda, Egypt and Monaco EMS Mail: The required number of CN23 sheets has been changed.
UK and Greece Regular mail: Storage period changed.
Estonia and Moldova Regular mail: The required number of CN23 sheets has been changed.
Ethiopia Parcel post: Changes to maximum size and number of CN23 required. Also changed to delivery to address.
El Salvador Regular mail: Changed to not accept requests for return or change of address.
Parcel mail: Changed to not deliver to the addressee or issue at the counter.
Netherlands Regular mail: Changed to allow for return requests and address changes.
EMS mail: Changed weight.
Ghana and South Korea Parcel post: Insurance will not be provided . * Also, storage period will be changed. *Only sea mail for Korea.
Qatar and Mongolia EMS Mail: Changed tracking claim period.
Cambodia and Trinidad and Tobago Parcel Post: Changes to maximum size limits and storage periods.
Curacao Regular and parcel mail: Added a statement that for international mail containing goods, mobile phone numbers and email addresses should be included whenever possible.
Kiribati Regular mail: Storage period changed.
Parcel mail: Weight changed.
Georgia Parcel post: It will no longer be possible to issue, retrieve or change the address at the counter.
Sudan Regular mail: Changes to the number of CN23 sheets required and storage period. Also, changes to allow for return requests and address changes.
Parcel mail: Changes to handling insurance (airmail only). Also, changes to storage period.
Suriname Parcel Post: Changes to the number of CN23 required and storage period.
Seychelles and Libya Parcel mail: Changed to delivery to the addressee.
Equatorial Guinea Regular mail: Changes to the number of CN23 sheets required and storage period.
Parcel mail: Changes to the maximum size and weight (airmail only), the number of CN23 sheets required, the maximum insurance amount, and storage period. Also, changes have been made to deliver to the addressee, and to not issue, request for return, or change of address at the counter.
St. Vincent Parcel post: Changed to delivery to the addressee. Storage period also changed.
Tuvalu Parcel post: Changes to weight, number of CN23 sheets required, and storage period. Also, changes to delivery to the addressee and to not issuing at the counter.
Denmark and Romania Regular mail: Changed to not accept return requests or address changes.
Togo Regular mail: The maximum insurance amount and storage period have been changed.
Parcel mail: Insurance will not be handled (only by surface mail). Also, the storage period has been changed.
Nicaragua Regular mail: Changed to allow for return requests and address changes. Also changed to storage period.
Parcel mail: Changed to the number of CN23 sheets required and storage period. Also changed to allow for return requests and address changes.
New Caledonia Regular mail: Changed to no longer allow return requests or address changes.
Parcel mail: Changed the maximum size. Also changed to no longer allow return requests or address changes.
Norway Parcel post: Changed to no longer deliver to the addressee. Also, change to storage period.
Bahrain Parcel post: Changed the required number of CN23.
EMS post: Changed the tracking claim period.
Vanuatu Parcel mail: Changed to deliver to the addressee and not accepting requests for return or change of address.
Papua New Guinea Parcel Post: Weight and number of CN23 required have been changed.
Fiji Regular and parcel mail: Storage periods have changed.
Philippines EMS Mail: Changed areas where delivery is not available.
Brunei and Malaysia Regular mail: Changed to request return or change of address.
Vietnam, Bosnia and Herzegovina and Myanmar Parcel post: Storage period changed.
Benin Parcel post: The number of CN23 required, the maximum insurance amount, and the storage period have been changed. Also, delivery to the addressee and is no longer available at the counter.
Peru Parcel post: The maximum size and the number of sheets required for CN23 have been changed. Also, it has been changed so that the parcel will no longer be issued at the counter.
EMS post: The number of sheets required for CN23 has been changed.
Belgium Parcel post: Parcels will no longer be issued at the counter.
Madagascar EMS mail: Changed to delivery to the addressee.
Mali Parcel post: Changes to maximum size and storage period. Also, changes to no longer handle insurance and no longer issue insurance at the counter.
Malta Regular mail: Changed to not allow return requests or address changes.
All mail: Added a statement that for international mail containing goods, telephone numbers, mobile phone numbers, and email addresses should be included whenever possible.
South Africa Regular and parcel mail: The required number of CN23 sheets has been changed.
Morocco Parcel Post: The number of CN23 required, maximum insurance amount and storage period have been changed.
Montenegro Regular and parcel mail: Added that customs duties are levied on international mail containing goods.
Jordan Regular mail: Changed to not accept return requests or address changes.
Parcel mail: Changed to deliver to the addressee.
EMS mail: Changed the tracking request period.
Lithuania Parcel post: Changes to maximum size and storage period. Also, parcels will no longer be issued at the counter.

 

Sorry for any inconviences this may casue. If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

March 19, 2025

[FedEx] Temporary Suspension of Services to Saudi Arabia

Dear Valuable Customers

This is Sendoncom Customer Support.

FedEx has reported that certian serivces from Japan to Saudi Araibia has been temporaritly suspened. These services include FedEx International Economy and FedEx International Economy Freight.

We are sorry for any incovience this may casue you.

If you have any questions feel free to contact us.

 

Regards

Sendoncom Customer Support

March 13, 2025

2025 March and April Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support. We hope you enjoyed the holidays. 

We are uploading our calendar for March and April 2025 below. The days that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for March 2025 (Japan)

March
Sun Mon Tue Wed Thu Fri Sat
           

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

*20*

21

22

23

24

25

26

27

28

29

30

31

          

 

Calendar for April 2025 (Japan)

April
Sun Mon Tue Wed Thu Fri Sat
   

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

*29*

30

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

Jan. 24, 2025

[Delays resolved] Regarding delays in delivery of mail to the United States (to some areas)

Dear Valuable Customers 

Japan Post has announced that as of January 22, 2025, delivery delays caused by the hurricane have been resolved. Below is the notification that was sent before about the hurricane, which is now resolved.

The United States Postal Service has reported that due to the effects of Hurricane Helen, which occurred in September 2024, there are difficulties in handling mail in some areas of the southeastern United States, and that there are delays in the delivery of mail addressed to these areas

Please also note that there may be delays in the delivery of mail sent from the United States to Japan.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

Jan. 23, 2025

Handling of mail during the Lunar New Year period in Asian countries and regions

Dear Valuable Customers

Japan Post notes that there may be delays in the delivery of mail during and around the Lunar New Year in Asian countries and regions due to the temporary suspension of postal services.

In addition, due to the reduction in flights to each country and region, the acceptance of some international mail has been temporarily suspended. 

Target countries/regions period Exchange office operations
(※1)		 Customs procedures
(※2)		 Delivery Service Survey work
(※3)		 remarks
Republic of Korea January 27th (Monday)
- January 30th (Thursday)		 × × × ×  
People`s Republic of China January 28th (Tue)
- February 4th (Tue)		 ○ △ ○ 〇 △: The number of days and hours work is carried out will be reduced.
Taiwan January 25th (Sat)
- February 2nd (Sun)		 △ △ △ × △: Only EMS will be handled as usual.
Hong Kong January 29th (Wednesday)
- January 31st (Friday)		 △ △ × × △: Only some airmail services are available.
Macau January 29th (Wednesday)
- January 31st (Friday)		 × × × ×  
Malaysia January 29th (Wednesday)
- January 30th (Thursday)		 × × × ×  
Singapore January 29th (Wednesday)
- January 30th (Thursday)		 × × × ×  
Vietnam January 25th (Sat)
- February 2nd (Sun)		 × × × ×  

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support

Jan. 17, 2025

Regarding delays in delivery of mail to the United States (to some areas)

Dear Valuable Customers

Japan Post has stated that they have been notified by the United States Postal Service that there are delays in delivery of mail to the following areas due to the effects of the fires in Los Angeles and the severe weather in Alaska. 

Destination country Areas and postal codes at risk of delays
US First 3 digits of zip code
900-966, 995-997

California, Alaska

Sorry for any inconveniences this may cause.

If you have any questions feel free to contact us.

Regards

Sendoncom Customer Support.

Jan. 15, 2025

Delays in delivery of mail to Poland and Ukraine

Dear Valuable Customers

Japan Post has reported that due to an increase in mail and cargo volume for airlines using transporting mail to Poland and Ukraine, processing delays and congestions have occurred at airport storage warehouses, etc., resulting in delays in the delivery of mail to these countries.

They have requested the relevant airlines to make improvements as soon as possible, but please note that for the time being, there is a possibility that there will be delays in the delivery of mail to these countries.

If you have any questions feel free to contact us.

 

Regards

Sendoncom Customer Suport

Jan. 14, 2025

Regarding tracking errors for mail addressed to Italy

Dear Valuable Customers

Japan Post has stated due to a system malfunction at the Italian postal service, it is taking some time to update the tracking information for mail sent from Japan to Italy (EMS, parcel mail, registered mail or regular mail with insurance). The Italian postal service has informed us that although they are processing mail, it will take some time to resolve the system malfunction.

We apologize for any inconvenience this may cause.

If you have any questions feel free to contact us.

 

Regards

Sendoncom Customer Support

Dec. 26, 2024

2025 January and February Calendar and Holidays

Dear Valuable Customers

This is Sendon Customer Support. We hope you enjoyed the holidays. 

We are uploading our calendar for 2025 below. The days that are marked with a star and have an underline means that we have a holiday on those dates, and will not be able to respond to your inquiries nor will we be able to do any other operations. Please keep these dates in mind when sending us any requests. Thank you.

Calendar for January 2025 (Japan)

Calendar for January 2025 (Japan)

January
Sun Mon Tue Wed Thu Fri Sat
     

*1*

*2*

*3*

*4*

5

6

7

8

9

10

11

12

*13*

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

  

 

Calendar for February 2025 (Japan)

February
Sun Mon Tue Wed Thu Fri Sat
           

1

2

3

4

5

6

7

8

9

10

*11*

12

13

14

15

16

17

18

19

20

21

22

23

*24*

25

26

27

28

If you have any questions, feel free to contact us.

Regards

Sendoncom Customer Support

Dec. 20, 2024

Resumption of international mail delivery to Canada

Dear Valuable Customers

We have received notification from Canada Post that the strike by their postal workers ended on Tuesday, December 17th local time.
As a result, we would like to inform you that Japan Post will resume international mail delivery to Canada from Wednesday, December 18th.

According to Canada Post, they will be prioritizing the processing of mail that was delayed during the strike, so delivery will be significantly delayed for the time being, and delays are expected to continue until the end of January 2025.
We apologize for any inconvenience this may cause, and appreciate your understanding.

Regards

Sendoncom Customer Support

Dec. 20, 2024

Changes to International Mailing Conditions

Dear Valuable Customers 

There will be some changes to Japan Post`s International Mail Conditions Table on Wednesday, January 1, 2025. The main changes are as follows. For details, please see the International Mail Conditions Table
after the change date .

Country/Region Contents
Uzbekistan, Sweden and Latvia Parcel Post: Changed maximum size.
Oman EMS mail: Maximum size and weight changed.
Netherlands Parcel Post: Weight changed.
Saudi Arabia Parcel post: maximum size limit changed.
EMS post: maximum size limit changed.
Philippines Parcel post:
Maximum size limit changed (airmail and SAL only). Also, insurance will be included (SAL and surface mail only).

 

If you have any questions, please feel free to contact us.

Regards

Sendoncom Customer Support

Dec. 4, 2024

Regarding delays in delivery of international mail to the UK

Dear Valuable Customers

This is Sendoncom Customer Support

Currently, there are delays in the delivery of mail to the UK due to congestion on flights.


Japan Post has requested the relevant airlines to make improvements as soon as possible, but please note that for the time being, there is a possibility that there will be delays in the delivery of mail to the UK.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

Regards

Sendoncom Customer Support

Nov. 29, 2024

Notification of Operating Hours During the End of Year

Dear Sendon Customers

This is Sendoncom Customer Support.

Regarding Sendon`s end of year schedule and hours, please see the chart below.

■End of Year Operation Dates (Shipping, Receiving, Packing / Customer Support)

　

 Pick-up and Delivery Schedule

Customer Support
December 28, 2024 （Sat）

Open※1

Open(Restriction)※2
December 29, 2024 （Sun） Closed Closed
December 30, 2024 （Mon） Closed Closed
December 31, 2024 （Tue） Closed Closed
January 1, 2025 （Wed） Closed Closed
January 2, 2025 （Thu） Closed Closed
January 3, 2025 （Fri） Closed Closed
January 4, 2025（Sat） Open※1

Open(Restriction)※2
January 5, 2025 （Sun） Closed Closed

(*1) Some shipping companies, such as FedEx, are closed. In such cases, the shipping schedule shall be in accordance with the shipping company. In addition, the end time for receiving parcels may be shorter than usual.

(*2)  Due to the small number of people in the office, it may take longer than usual for us to respond to your inquiries. We apologize for any inconvenience this may cause and thank you for your understanding.

 

■Shipping Time Limit Within This Year
Packages for which payment is received by 9:00 on Saturday, December 28, 2024, will be shipped on the same day.

*Due to the congestion of domestic land transportation and aircraft arrangements, there may be cases were we are unable to ship packages on the same day even if payment is received within the time limit. It may be shipped on Saturday 1/4 JST. Thank you for your understanding.

We apologize for any inconvenience this may cause and appreciate your understanding.

 

Regards

Sendoncom Customer Support

Nov. 29, 2024

Notification of International mail shipments to Canada suspended

Dear Sendon Customers

We have received notice from the Canadian Postal Service that they are on strike and will temporarily suspend the acceptance of mail to Canada.

As a result, we will suspend the sending of international mail from Japan to Canada for the time being via Japan Post`s EMS, Airmail, and Seamail services. 

In addition, depending on future developments, there is a risk that mail that has been accepted may be returned to customers.

Other shipping methods to Canada will continue to be available.

Please note that mail that has already been sent can be retrieved if it is before the post office handling overseas shipping (international postal exchange office) completes the shipping preparation. However, please note that a handling fee (680 yen) may be charged.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

Regards
Sendoncom Customer Support

Nov. 21, 2024

Delay of Mail Delivery to Canada

Dear Sendoncom Customers

This is Sendoncom Customer Support

There is a strike by postal staff in Canada, which may cause delays in the delivery of all types of mail (EMS, Airmail and Surface mail) sent to Canada. Furthermore, there may also be delays in the delivery of mail sent from Canada to Japan. We would therefore like to request your understanding.

Destination Affected regions Mail types*
Canada All area All types
(EMS, Air mail* and Surface mail)

Note: This information is based on a notification from the destination country. The situation may change according to the circumstances in that country.

  • Airmail includes airmail postal services such as greeting cards, priority bulk airmail (D-mail) and non-priority bulk airmail (P-mail).

Sorry for any inconvience this may cause.

If you have any questions feel free to contact us.

 

Regards

Sendoncom Customer Support

Nov. 15, 2024

Japan Post: Notice of Suspension of Services to Lebanon

Dear Customers

This is Sendoncom Customer Support.

Due to the global spread of COVID-19, some shipping services from Japan Post to certain areas in the Middile East have been temporarily suspended. These changes will take place from 11/15 JST, as shown in the table below.

Country/region name Before the change After change
Regular mail
(including registered and insured mail)		 Parcel post EMS Regular mail
(including registered and insured mail)		 Parcel post EMS
Aviation SAL Sea shipping Aviation SAL Sea shipping Aviation SAL Sea shipping Aviation SAL Sea shipping
Iran ○ - × ○ - × ○ × - × × - × ×
Gambia ○ - × ○ - × - × - × × - × -
Rwanda ○ - × ○ - × ○ × - × × - × ×
Djibouti ○ - × ○ - × ○ × - × × - × ×
Lebanon ○ - × ○ - × ○ × - × × - × ×

You can check here for the latest information on whether international mail can be sent to each destination country/region, delivery delays, etc.

As acceptance is still suspended in certain countries and regions and sufficient transport capacity cannot be secured, Japan Post has continued to suspend or stop accepting parcels. Items that have been accepted so far but cannot be sent to the destination country or region are being returned by the post office responsible for delivery.

Please note that due to the ongoing reduction in flights to various countries and regions, there is a risk of delays in the delivery of international mail items that you accept.

We apologize for the ongoing inconvenience caused to our customers and appreciate your understanding.

Regards

Sendoncom Customer Support

Nov. 11, 2024

Regarding Delays in Delivery of Mail to Spain (to some areas)

Dear Customers

We would like to inform you that the Spanish postal service has reported that due to the heavy rains and floods that occurred on October 29, 2024, there are difficulties in handling mail in some areas of the country, including Albacete, Valencia, Cadiz, Teruel, and Almeria, and that there are delays in the delivery of mail addressed to these areas.

Destination country Areas and postal codes at risk of delays Mail handling type *
Spain Albacete: 02 regions
Valencia: 46 regions
Cadiz: 11 regions
Teruel: 44 regions
Almeria: 04 regions		 EMS, Airmail and Seamail
  • This information is based on notifications from destination countries and may be subject to change depending on the situation in the destination country.
  • Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.       

If you have any questiions feel free to contact us.

Regards

Sendoncom Customer Support

Nov. 1, 2024

Sendon & SUPER DELIVERY Joint Webinar Announcement

To Our Valuable Customers

We are pleased to announce a joint webinar by "Sendoncom" and "SUPER DELIVERY".
The webinar will introduce Sendon & SUPER DELIVERY`s joint campaign details, an explanation on how to join the campaign, and highlights on why Sendon is the ideal choice as your forwarder.

Webinar Details:
Date: [11/18/2024]
Time: [10 am JST]
Platform: [YouTube]

Please click the link below to join the YouTube Live.

https://www.youtube.com/watch?v=xWRCTwU8bX0

If you're interested, you are welcome to join the webinar. By doing so, you can stay up-to-date on the latest information. Also, please use the Google form link below to ask us questions ahead of the event.

https://docs.google.com/forms/d/e/1FAIpQLSfSolAW9kG5UwsMi4earZHdQxLhwWT_RDnG6q97OAUrFHRq7w/viewform?pli=1

If you have any questions, please contact our customer support. (email: support@sendon.com)

Link to Super Delivery Offical Website:https://www.superdelivery.com/i/forwarderIntroduce/lp/en?media=464

Oct. 7, 2024

[Japan Post]Suspension of international mail shipments to Lebanon

Dear Customers

Thank you for always using Sendoncom.

Japan Post has reported that due to the recent worsening situation in the Middle East, and the suspension of air services, it may take some time for mail to reach these destinations.

In addition, depending on future developments, mail may be returned to customers.
For this reason, we ask that you refrain from sending mail from Japan to Lebanon for the time being. If you would like to retrieve mail that has already been sent, it is possible to do so before the mail is prepared for shipping at the post office that handles overseas shipping (international postal exchange office). However, please note that a handling fee (680 yen) may be charged. We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

Oct. 7, 2024

Regarding delays in Japan Post deliveries to certain areas of the United States

Dear Customers

Thank you for always using Sendoncom.

The United States Postal Service has reported that due to Hurricane Helen, there are difficulties in handling mail in some areas of the southeastern United States, and that there are delays in the delivery of mail addressed to these areas.

Destination country Areas and postal codes at risk of delays Mail handling type (※)
US

First 3 digits of zip code:
006-009, 214-268, 300-319, 322-324, 344-347, 349-352, 354-399, 700-701, 703-708, 710-714, 716-729, 801-851

Florida, Georgia, South Carolina, North Carolina, Virginia, Tennessee, Puerto Rico and the U.S. Virgin Islands

 EMS, Airmail and Seamail
  • This information is based on notifications from destination countries and is subject to change depending on the situation in the destination countries.
  • Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.

Sept. 26, 2024

Follow-up Report: Apologies for Delays in Work Due to System Failures

We sincerely apologize for the delays in shipments of your packages due to a problem with our system. 

We would like to provide you with a follow-up regarding the issue, which we announced on September 13th JST.

As of today, September 26th JST, the inventory management system has been restored.

There still may be some delays in shipping operations over the next few days, but we expect to resume our normal business schedule after that. 

We sincerely apologize for any inconvenience this may cause to our customers.

Sept. 25, 2024

Schedule Change Regarding Air and Sea Mail Shipping

Dear customers, thank you for always choosing Sendoncom.

We apologize for the inconvenience, but we have decided to reduce the frequency of shipments for packages that are shipped via air and sea mail.

Currently, for our other shipping methods, we ship the package on the same day or next business day after receiving payment, but for air and sea mail, the package will be shipped approximately one week from the day after receiving payment. 

Please note that this shipping schedule may change in the future, in which case we will announce it in our newsletter.

We apologize for any inconvenience this may cause and appreciate your understanding.

Sept. 17, 2024

Regarding Delays in Packages in East Asian Countries

Thank you for always using Sendon.com.

 

Please be advised that there may be delays in EMS, Air, and Sea shipments around national holidays in Asian countries and regions.

Please refer to the table below for details. Also, please refer to the following page for the latest information.

https://www.post.japanpost.jp/int/information/2024/0912_01.html (Japanese)
 

 

 

Target countries
/regions		 Period Exchange office
operations*1		 Customs duties
*2		 Delivery Service Survey work
*3		 Remarks
People's Republic of China 9/15（Sun）～17（Tues）
10/1（Tues）～7（Mon）		 ○ △ ○ ○ △：The days and hours of operation will be reduced.
Hong Kong 9/18（Wed）
10/1（Tues）
10/11（Fri）		 △ △ × × △：Limited airmail services.
Republic of Korea 9/16（Mon）～18（Wed）
10/1（Tues）
10/3（Thur）
10/9（Wed）		 × × × ×  
Taiwan 9/17（Tues）
10/10（Thur）		 △ △ △ × △：Only EMS will operate as usual.

○…Available　△…Not available in some areas　×…Not available

 

  1. Exchange office operations: The process of receiving and delivering mail sent from Japan and mail addressed to Japan.
  2. Customs operations: This refers to the task of clearing customs for postal items.
  3. Investigation work: This refers to the work of investigating mail, etc.

Sept. 13, 2024

Our Apologies for Delays Due to a System Failure

Thank you for using Sendon.com.

 

Due to a system error in our inventory management system, we are currently experiencing delays in unpacking and inspecting packages, registrations, and packing and shipping operations.

We are working quickly to restore and normalize the system.

We will post further information on this issue in a news release as soon as it becomes available.

 

We sincerely apologize for any inconveniences.

Sept. 2, 2024

Refer a Friend campaign has started!

Sendon.com is pleased to announce the launch of a new campaign, the “Refer a Friend” campaign.

 

You can invite up to 5 friends, and both you and your friends will receive a coupon for 15% off shipping (up to 2,500 JPY).
For details, please tap the image below. (You will be redirected to the Refer a Friend campaign page)

 

Sendon.com will continue to strive to further improve our functionality and service quality.
Thank you always for your continued support.

July 26, 2024

Notice of Delay in Shipping Due to Paris Olympics

Thank you for using Sendon.com.

Due to the Paris Olympics, there may be delays in the delivery of shipments to France from July 15 to September 13, due to temporary changes in the transportation system such as traffic restrictions and entry restrictions in Paris and nearby cities.

We apologize for any inconvenience this may cause and ask for your understanding.

July 25, 2024

Notice of Obon Holiday (Japanese Summer Holiday)

To Our Valuable Customers,
 

 

Thank you for using Sendon.com.
 

We would like to inform you that the business hours and operations of Sendon.com will be changed during the Obon period from August 10th to August 15th JST.

Please check the details below.

 

Sun Mon Tue Wed Thu Fri Sat
4 5 6 7 8 9 10
11 12 13 14 15 16 17

*Dates in red are holidays.
 

Customer Support (Updated on August 7th JST)
 

We will be open on August 16th (Friday) and 17th (Saturday) JST.

If you send us an email or message during the holidays, we will generally respond on the next business day or later.
 

Please note that on August 17th [JST] (Saturday), we will be operating on a reduced schedule similar to regular Saturdays, so responses may be delayed.

We appreciate your understanding.
 

Warehouse Operations(Receiving, Packing, and Shipping)
 

Warehouse operations will return to normal starting August 16th JST (Friday).

[Please note that we will be closed as usual on August 18th JST (Sunday)].

 

We apologize for any inconvenience this may cause and appreciate your understanding.

June 28, 2024

[Japan Post] Delivery Delays for Shipments to India

Thank you for using Sendon.com as always.

Japan Post (EMS, airmail, surface mail) has announced the following notice regarding shipments to India. We kindly ask customers considering shipping to the affected regions to review the information.

The following is a quotation (partially modified).

Currently, due to a lack of transportation space with airlines, delivery delays are occurring for mail items to the regions listed in the table below. We have requested the relevant airlines to improve the situation urgently, but for the time being, please be aware that there is a possibility of delivery delays for mail items to the regions listed in the table below.

Type of Mail Regions with Possible Delivery Delays
EMS Andhra Pradesh
Chhattisgarh
Goa
Gujarat
Karnataka
Madhya Pradesh
Maharashtra
Surface Mail, Airmail All regions

 

We apologize for any inconvenience this may cause and thank you for your understanding.

May 9, 2024

Notice of changes in shipping methods available for certain destination countries

To Our Valuable Customers,

Sendon.com has made changes to the shipping methods available for certain destination countries.

Please refer to the table below for details.

Before the changes

Country/ Region Names SAGAWA EMS Sea mail Air
Papua New Guinea × × ✓ ✓
Iraq ✓ ✓ ✓ ✓
Brazil ✓ ✓ ✓ ✓

After the changes

Country/ Region Names SAGAWA EMS Sea mail Air
Papua New Guinea ✓ ✓ ✓ ✓
Iraq × × × ×
Brazil ✓ ✓ × ✓

※The items highlighted in red indicate the areas where changes have been made.

Furthermore, please note that changes to available shipping methods may occur in the future due to factors such as conditions in destination countries or transportation schedules.

We appreciate your understanding in advance.

We appreciate your continued support and look forward to your continued patronage.

April 18, 2024

[FedEx] Potential delay is expected with shipments

To Our Valuable Customers,

Customers who ship via FedEx may experience delays in the arrival of their shipments due to problems with the company's customs clearance system.

We apologize for any inconvenience this may cause and appreciate your understanding.

For more details, please check the FedEx news below.

FedEx

We appreciate your continued support and look forward to your continued cooperation.

Feb. 16, 2024

Sendon.com starts shipping of products with lithium rechargeable batteries, like wireless earphones!

To Our Valuable Customers,

Sendon.com is pleased to announce that we are now able to ship some products that use lithium rechargeable batteries, such as wireless earphones, which could not be shipped previously.

Each box can be shipped as long as the weight of the lithium-ion battery is less than 5 kg. Only FedEx and DHL are available as shipping methods.

In addition, the following fees will be charged for packing boxes containing the relevant products.

Category Fee
Special packaging fee 700 JPY / box

If you have any questions, please contact our customer support. (email: support@sendon.com)

We appreciate your continued support and look forward to your continued cooperation.