News

Sept. 2, 2024

Refer a Friend campaign has started!

Sendon.com is pleased to announce the launch of a new campaign, the “Refer a Friend” campaign.

You can invite up to 5 friends, and both you and your friends will receive a coupon for 15% off shipping (up to 2,500 JPY).
For details, please tap the image below. (You will be redirected to the Refer a Friend campaign page)

Sendon.com will continue to strive to further improve our functionality and service quality.
Thank you always for your continued support.

July 26, 2024

Notice of Delay in Shipping Due to Paris Olympics

Thank you for using Sendon.com.

Due to the Paris Olympics, there may be delays in the delivery of shipments to France from July 15 to September 13, due to temporary changes in the transportation system such as traffic restrictions and entry restrictions in Paris and nearby cities.

We apologize for any inconvenience this may cause and ask for your understanding.

July 25, 2024

Notice of Obon Holiday (Japanese Summer Holiday)

To Our Valuable Customers,
 

Thank you for using Sendon.com.
 

We would like to inform you that the business hours and operations of Sendon.com will be changed during the Obon period from August 10th to August 15th JST.

Please check the details below.

*Dates in red are holidays.
 

Customer Support (Updated on August 7th JST)
 

We will be open on August 16th (Friday) and 17th (Saturday) JST.

If you send us an email or message during the holidays, we will generally respond on the next business day or later.
 

Please note that on August 17th [JST] (Saturday), we will be operating on a reduced schedule similar to regular Saturdays, so responses may be delayed.

We appreciate your understanding.
 

Warehouse Operations(Receiving, Packing, and Shipping)
 

Warehouse operations will return to normal starting August 16th JST (Friday).

[Please note that we will be closed as usual on August 18th JST (Sunday)].

We apologize for any inconvenience this may cause and appreciate your understanding.

June 28, 2024

[Japan Post] Delivery Delays for Shipments to India

Thank you for using Sendon.com as always.

Japan Post (EMS, airmail, surface mail) has announced the following notice regarding shipments to India. We kindly ask customers considering shipping to the affected regions to review the information.

The following is a quotation (partially modified).

Currently, due to a lack of transportation space with airlines, delivery delays are occurring for mail items to the regions listed in the table below. We have requested the relevant airlines to improve the situation urgently, but for the time being, please be aware that there is a possibility of delivery delays for mail items to the regions listed in the table below.

We apologize for any inconvenience this may cause and thank you for your understanding.

May 9, 2024

Notice of changes in shipping methods available for certain destination countries

To Our Valuable Customers,

Sendon.com has made changes to the shipping methods available for certain destination countries.

Please refer to the table below for details.

Before the changes

After the changes

※The items highlighted in red indicate the areas where changes have been made.

Furthermore, please note that changes to available shipping methods may occur in the future due to factors such as conditions in destination countries or transportation schedules.

We appreciate your understanding in advance.

We appreciate your continued support and look forward to your continued patronage.

April 18, 2024

[FedEx] Potential delay is expected with shipments

To Our Valuable Customers,

Customers who ship via FedEx may experience delays in the arrival of their shipments due to problems with the company's customs clearance system.

We apologize for any inconvenience this may cause and appreciate your understanding.

For more details, please check the FedEx news below.

FedEx

We appreciate your continued support and look forward to your continued cooperation.

Feb. 16, 2024

Sendon.com starts shipping of products with lithium rechargeable batteries, like wireless earphones!

To Our Valuable Customers,

Sendon.com is pleased to announce that we are now able to ship some products that use lithium rechargeable batteries, such as wireless earphones, which could not be shipped previously.

Each box can be shipped as long as the weight of the lithium-ion battery is less than 5 kg. Only FedEx and DHL are available as shipping methods.

In addition, the following fees will be charged for packing boxes containing the relevant products.

If you have any questions, please contact our customer support. (email: support@sendon.com)

We appreciate your continued support and look forward to your continued cooperation.