News

Nov. 21, 2024

Delay of Mail Delivery to Canada

Dear Sendoncom Customers

This is Sendoncom Customer Support

There is a strike by postal staff in Canada, which may cause delays in the delivery of all types of mail (EMS, Airmail and Surface mail) sent to Canada. Furthermore, there may also be delays in the delivery of mail sent from Canada to Japan. We would therefore like to request your understanding.

Destination Affected regions Mail types*
Canada All area All types
(EMS, Air mail* and Surface mail)

Note: This information is based on a notification from the destination country. The situation may change according to the circumstances in that country.

  • Airmail includes airmail postal services such as greeting cards, priority bulk airmail (D-mail) and non-priority bulk airmail (P-mail).

Sorry for any inconvience this may cause.

If you have any questions feel free to contact us.

 

Regards

Sendoncom Customer Support

Nov. 15, 2024

Japan Post: Notice of Suspension of Services to Lebanon

Dear Customers

This is Sendoncom Customer Support.

Due to the global spread of COVID-19, some shipping services from Japan Post to certain areas in the Middile East have been temporarily suspended. These changes will take place from 11/15 JST, as shown in the table below.

Country/region name Before the change After change
Regular mail
(including registered and insured mail)		 Parcel post EMS Regular mail
(including registered and insured mail)		 Parcel post EMS
Aviation SAL Sea shipping Aviation SAL Sea shipping Aviation SAL Sea shipping Aviation SAL Sea shipping
Iran ○ - × ○ - × ○ × - × × - × ×
Gambia ○ - × ○ - × - × - × × - × -
Rwanda ○ - × ○ - × ○ × - × × - × ×
Djibouti ○ - × ○ - × ○ × - × × - × ×
Lebanon ○ - × ○ - × ○ × - × × - × ×

You can check here for the latest information on whether international mail can be sent to each destination country/region, delivery delays, etc.

As acceptance is still suspended in certain countries and regions and sufficient transport capacity cannot be secured, Japan Post has continued to suspend or stop accepting parcels. Items that have been accepted so far but cannot be sent to the destination country or region are being returned by the post office responsible for delivery.

Please note that due to the ongoing reduction in flights to various countries and regions, there is a risk of delays in the delivery of international mail items that you accept.

We apologize for the ongoing inconvenience caused to our customers and appreciate your understanding.

Regards

Sendoncom Customer Support

Nov. 11, 2024

Regarding Delays in Delivery of Mail to Spain (to some areas)

Dear Customers

We would like to inform you that the Spanish postal service has reported that due to the heavy rains and floods that occurred on October 29, 2024, there are difficulties in handling mail in some areas of the country, including Albacete, Valencia, Cadiz, Teruel, and Almeria, and that there are delays in the delivery of mail addressed to these areas.

Destination country Areas and postal codes at risk of delays Mail handling type *
Spain Albacete: 02 regions
Valencia: 46 regions
Cadiz: 11 regions
Teruel: 44 regions
Almeria: 04 regions		 EMS, Airmail and Seamail
  • This information is based on notifications from destination countries and may be subject to change depending on the situation in the destination country.
  • Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.       

If you have any questiions feel free to contact us.

Regards

Sendoncom Customer Support

Nov. 1, 2024

Sendon & SUPER DELIVERY Joint Webinar Announcement

To Our Valuable Customers

We are pleased to announce a joint webinar by "Sendoncom" and "SUPER DELIVERY".
The webinar will introduce Sendon & SUPER DELIVERY`s joint campaign details, an explanation on how to join the campaign, and highlights on why Sendon is the ideal choice as your forwarder.

Webinar Details:
Date: [11/18/2024]
Time: [10 am JST]
Platform: [YouTube]

Please click the link below to join the YouTube Live.

https://www.youtube.com/watch?v=xWRCTwU8bX0

If you're interested, you are welcome to join the webinar. By doing so, you can stay up-to-date on the latest information. Also, please use the Google form link below to ask us questions ahead of the event.

https://docs.google.com/forms/d/e/1FAIpQLSfSolAW9kG5UwsMi4earZHdQxLhwWT_RDnG6q97OAUrFHRq7w/viewform?pli=1

If you have any questions, please contact our customer support. (email: support@sendon.com)

Link to Super Delivery Offical Website:https://www.superdelivery.com/i/forwarderIntroduce/lp/zhTw?media=464

Oct. 7, 2024

[Japan Post]Suspension of international mail shipments to Lebanon

Dear Customers

Thank you for always using Sendoncom.

Japan Post has reported that due to the recent worsening situation in the Middle East, and the suspension of air services, it may take some time for mail to reach these destinations.

In addition, depending on future developments, mail may be returned to customers.
For this reason, we ask that you refrain from sending mail from Japan to Lebanon for the time being. If you would like to retrieve mail that has already been sent, it is possible to do so before the mail is prepared for shipping at the post office that handles overseas shipping (international postal exchange office). However, please note that a handling fee (680 yen) may be charged. We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.

Oct. 7, 2024

Regarding delays in Japan Post deliveries to certain areas of the United States

Dear Customers

Thank you for always using Sendoncom.

The United States Postal Service has reported that due to Hurricane Helen, there are difficulties in handling mail in some areas of the southeastern United States, and that there are delays in the delivery of mail addressed to these areas.

Destination country Areas and postal codes at risk of delays Mail handling type (※)
US

First 3 digits of zip code:
006-009, 214-268, 300-319, 322-324, 344-347, 349-352, 354-399, 700-701, 703-708, 710-714, 716-729, 801-851

Florida, Georgia, South Carolina, North Carolina, Virginia, Tennessee, Puerto Rico and the U.S. Virgin Islands

 EMS, Airmail and Seamail
  • This information is based on notifications from destination countries and is subject to change depending on the situation in the destination countries.
  • Airmail includes mail items such as greeting cards, priority airmail bulk mail, and non-priority airmail bulk mail.

Sept. 26, 2024

Follow-up Report: Apologies for Delays in Work Due to System Failures

We sincerely apologize for the delays in shipments of your packages due to a problem with our system. 

We would like to provide you with a follow-up regarding the issue, which we announced on September 13th JST.

As of today, September 26th JST, the inventory management system has been restored.

There still may be some delays in shipping operations over the next few days, but we expect to resume our normal business schedule after that. 

We sincerely apologize for any inconvenience this may cause to our customers.

Sept. 25, 2024

Schedule Change Regarding Air and Sea Mail Shipping

Dear customers, thank you for always choosing Sendoncom.

We apologize for the inconvenience, but we have decided to reduce the frequency of shipments for packages that are shipped via air and sea mail.

Currently, for our other shipping methods, we ship the package on the same day or next business day after receiving payment, but for air and sea mail, the package will be shipped approximately one week from the day after receiving payment. 

Please note that this shipping schedule may change in the future, in which case we will announce it in our newsletter.

We apologize for any inconvenience this may cause and appreciate your understanding.

Sept. 17, 2024

Regarding Delays in Packages in East Asian Countries

Thank you for always using Sendon.com.

 

Please be advised that there may be delays in EMS, Air, and Sea shipments around national holidays in Asian countries and regions.

Please refer to the table below for details. Also, please refer to the following page for the latest information.

https://www.post.japanpost.jp/int/information/2024/0912_01.html (Japanese)
 

 

 

Target countries
/regions		 Period Exchange office
operations*1		 Customs duties
*2		 Delivery Service Survey work
*3		 Remarks
People's Republic of China 9/15（Sun）～17（Tues）
10/1（Tues）～7（Mon）		 ○ △ ○ ○ △：The days and hours of operation will be reduced.
Hong Kong 9/18（Wed）
10/1（Tues）
10/11（Fri）		 △ △ × × △：Limited airmail services.
Republic of Korea 9/16（Mon）～18（Wed）
10/1（Tues）
10/3（Thur）
10/9（Wed）		 × × × ×  
Taiwan 9/17（Tues）
10/10（Thur）		 △ △ △ × △：Only EMS will operate as usual.

○…Available　△…Not available in some areas　×…Not available

 

  1. Exchange office operations: The process of receiving and delivering mail sent from Japan and mail addressed to Japan.
  2. Customs operations: This refers to the task of clearing customs for postal items.
  3. Investigation work: This refers to the work of investigating mail, etc.

Sept. 13, 2024

Our Apologies for Delays Due to a System Failure

Thank you for using Sendon.com.

 

Due to a system error in our inventory management system, we are currently experiencing delays in unpacking and inspecting packages, registrations, and packing and shipping operations.

We are working quickly to restore and normalize the system.

We will post further information on this issue in a news release as soon as it becomes available.

 

We sincerely apologize for any inconveniences.

Sept. 2, 2024

Refer a Friend campaign has started!

Sendon.com is pleased to announce the launch of a new campaign, the “Refer a Friend” campaign.

 

You can invite up to 5 friends, and both you and your friends will receive a coupon for 15% off shipping (up to 2,500 JPY).
For details, please tap the image below. (You will be redirected to the Refer a Friend campaign page)

 

Sendon.com will continue to strive to further improve our functionality and service quality.
Thank you always for your continued support.

July 26, 2024

Notice of Delay in Shipping Due to Paris Olympics

Thank you for using Sendon.com.

Due to the Paris Olympics, there may be delays in the delivery of shipments to France from July 15 to September 13, due to temporary changes in the transportation system such as traffic restrictions and entry restrictions in Paris and nearby cities.

We apologize for any inconvenience this may cause and ask for your understanding.

July 25, 2024

Notice of Obon Holiday (Japanese Summer Holiday)

To Our Valuable Customers,
 

 

Thank you for using Sendon.com.
 

We would like to inform you that the business hours and operations of Sendon.com will be changed during the Obon period from August 10th to August 15th JST.

Please check the details below.

 

Sun Mon Tue Wed Thu Fri Sat
4 5 6 7 8 9 10
11 12 13 14 15 16 17

*Dates in red are holidays.
 

Customer Support (Updated on August 7th JST)
 

We will be open on August 16th (Friday) and 17th (Saturday) JST.

If you send us an email or message during the holidays, we will generally respond on the next business day or later.
 

Please note that on August 17th [JST] (Saturday), we will be operating on a reduced schedule similar to regular Saturdays, so responses may be delayed.

We appreciate your understanding.
 

Warehouse Operations(Receiving, Packing, and Shipping)
 

Warehouse operations will return to normal starting August 16th JST (Friday).

[Please note that we will be closed as usual on August 18th JST (Sunday)].

 

We apologize for any inconvenience this may cause and appreciate your understanding.

June 28, 2024

[Japan Post] Delivery Delays for Shipments to India

Thank you for using Sendon.com as always.

Japan Post (EMS, airmail, surface mail) has announced the following notice regarding shipments to India. We kindly ask customers considering shipping to the affected regions to review the information.

The following is a quotation (partially modified).

Currently, due to a lack of transportation space with airlines, delivery delays are occurring for mail items to the regions listed in the table below. We have requested the relevant airlines to improve the situation urgently, but for the time being, please be aware that there is a possibility of delivery delays for mail items to the regions listed in the table below.

Type of Mail Regions with Possible Delivery Delays
EMS Andhra Pradesh
Chhattisgarh
Goa
Gujarat
Karnataka
Madhya Pradesh
Maharashtra
Surface Mail, Airmail All regions

 

We apologize for any inconvenience this may cause and thank you for your understanding.

May 9, 2024

Notice of changes in shipping methods available for certain destination countries

To Our Valuable Customers,

Sendon.com has made changes to the shipping methods available for certain destination countries.

Please refer to the table below for details.

Before the changes

Country/ Region Names SAGAWA EMS Sea mail Air
Papua New Guinea × × ✓ ✓
Iraq ✓ ✓ ✓ ✓
Brazil ✓ ✓ ✓ ✓

After the changes

Country/ Region Names SAGAWA EMS Sea mail Air
Papua New Guinea ✓ ✓ ✓ ✓
Iraq × × × ×
Brazil ✓ ✓ × ✓

※The items highlighted in red indicate the areas where changes have been made.

Furthermore, please note that changes to available shipping methods may occur in the future due to factors such as conditions in destination countries or transportation schedules.

We appreciate your understanding in advance.

We appreciate your continued support and look forward to your continued patronage.

April 18, 2024

[FedEx] Potential delay is expected with shipments

To Our Valuable Customers,

Customers who ship via FedEx may experience delays in the arrival of their shipments due to problems with the company's customs clearance system.

We apologize for any inconvenience this may cause and appreciate your understanding.

For more details, please check the FedEx news below.

FedEx

We appreciate your continued support and look forward to your continued cooperation.

Feb. 16, 2024

Sendon.com starts shipping of products with lithium rechargeable batteries, like wireless earphones!

To Our Valuable Customers,

Sendon.com is pleased to announce that we are now able to ship some products that use lithium rechargeable batteries, such as wireless earphones, which could not be shipped previously.

Each box can be shipped as long as the weight of the lithium-ion battery is less than 5 kg. Only FedEx and DHL are available as shipping methods.

In addition, the following fees will be charged for packing boxes containing the relevant products.

Category Fee
Special packaging fee 700 JPY / box

If you have any questions, please contact our customer support. (email: support@sendon.com)

We appreciate your continued support and look forward to your continued cooperation.