News

July 25, 2024

Notice of Obon Holiday (Japanese Summer Holiday)

To Our Valuable Customers,

We will change business hours during the Golden Week holiday period from 10 Aug to 15 Aug.
Please see below for details.

*Dates in red are holidays.

Customer Support

We will be open only on 16 Aug(Fri). If you send us an e-mail or message on these days, we will reply to you on the next business day or later as a rule.

Warehouse Operations(Receiving, Packing, and Shipping)

Our warehouse will be closed on August 16th as well, and will resume operations on August 19th. Any packages with payments received after 11:00 JST on August 9th (Friday) will be shipped after August 19th (Monday).

We apologize for any inconvenience this may cause and appreciate your understanding.

June 28, 2024

[Japan Post] Delivery Delays for Shipments to India

Thank you for using Sendon.com as always.

Japan Post (EMS, airmail, surface mail) has announced the following notice regarding shipments to India. We kindly ask customers considering shipping to the affected regions to review the information.

The following is a quotation (partially modified).

Currently, due to a lack of transportation space with airlines, delivery delays are occurring for mail items to the regions listed in the table below. We have requested the relevant airlines to improve the situation urgently, but for the time being, please be aware that there is a possibility of delivery delays for mail items to the regions listed in the table below.

We apologize for any inconvenience this may cause and thank you for your understanding.

May 9, 2024

Notice of changes in shipping methods available for certain destination countries

To Our Valuable Customers,

Sendon.com has made changes to the shipping methods available for certain destination countries.

Please refer to the table below for details.

Before the changes

After the changes

※The items highlighted in red indicate the areas where changes have been made.

Furthermore, please note that changes to available shipping methods may occur in the future due to factors such as conditions in destination countries or transportation schedules.

We appreciate your understanding in advance.

We appreciate your continued support and look forward to your continued patronage.

April 18, 2024

[FedEx] Potential delay is expected with shipments

To Our Valuable Customers,

Customers who ship via FedEx may experience delays in the arrival of their shipments due to problems with the company's customs clearance system.

We apologize for any inconvenience this may cause and appreciate your understanding.

For more details, please check the FedEx news below.

FedEx

We appreciate your continued support and look forward to your continued cooperation.

Feb. 16, 2024

Sendon.com starts shipping of products with lithium rechargeable batteries, like wireless earphones!

To Our Valuable Customers,

Sendon.com is pleased to announce that we are now able to ship some products that use lithium rechargeable batteries, such as wireless earphones, which could not be shipped previously.

Each box can be shipped as long as the weight of the lithium-ion battery is less than 5 kg. Only FedEx and DHL are available as shipping methods.

In addition, the following fees will be charged for packing boxes containing the relevant products.

If you have any questions, please contact our customer support. (email: support@sendon.com)

We appreciate your continued support and look forward to your continued cooperation.