News

May 9, 2024

Notice of changes in shipping methods available for certain destination countries

To Our Valuable Customers,

Sendon.com has made changes to the shipping methods available for certain destination countries.

Please refer to the table below for details.

Before the changes

Country/ Region Names SAGAWA EMS Sea mail Air
Papua New Guinea × ×
Iraq
Brazil

After the changes

Country/ Region Names SAGAWA EMS Sea mail Air
Papua New Guinea
Iraq × × × ×
Brazil ×

※The items highlighted in red indicate the areas where changes have been made.

Furthermore, please note that changes to available shipping methods may occur in the future due to factors such as conditions in destination countries or transportation schedules.

We appreciate your understanding in advance.

We appreciate your continued support and look forward to your continued patronage.

April 18, 2024

[FedEx] Potential delay is expected with shipments

To Our Valuable Customers,

Customers who ship via FedEx may experience delays in the arrival of their shipments due to problems with the company's customs clearance system.

We apologize for any inconvenience this may cause and appreciate your understanding.

For more details, please check the FedEx news below.

FedEx

We appreciate your continued support and look forward to your continued cooperation.

Feb. 16, 2024

Sendon.com starts shipping of products with lithium rechargeable batteries, like wireless earphones!

To Our Valuable Customers,

Sendon.com is pleased to announce that we are now able to ship some products that use lithium rechargeable batteries, such as wireless earphones, which could not be shipped previously.

Each box can be shipped as long as the weight of the lithium-ion battery is less than 5 kg. Only FedEx and DHL are available as shipping methods.

In addition, the following fees will be charged for packing boxes containing the relevant products.

Category Fee
Special packaging fee 700 JPY / box

If you have any questions, please contact our customer support. (email: support@sendon.com)

We appreciate your continued support and look forward to your continued cooperation.