User Guide

How to use Sendon.com, if you are a first-time user, please check here first.

Shipping costs and fees for optional services such as consolidation packing fees

We support Apple Pay, Google Pay, WeChat Pay, PayPal, credit cards, and bank transfers in euros.

Countries and regions where our services are available

The industry's largest number of shipping methods, including SAGAWA, EMS, FedEx, and DHL

Consolidation Service, which allows you to save on shipping by combining multiple packages into one

We require identity verification by law. Please check the procedure and necessary documents.

Goods that cannot be handled on Sendon.com

The shipping regulations regarding lithium-ion batteries and the optional services for shipping via FedEx and DHL

The shipping conditions for cosmetics containing alcohol

Japanese EC Sites recommended by Sendon.com

Receive a coupon for referring a friend.

Get a 5% OFF (MAX 2,500JPY) coupon for students.

Information about frequently asked questions