About Shopping

Are there any points to be aware of before purchasing products? What are prohibited items?

What kind of products are classified as prohibited items?

If I accidentally purchase a prohibited item, what should I do?

What are the characters at the end of the Sendon address?

If I forgot to include your Sendon.com member ID in the address field when purchasing items or shipping packages, what should I do?

How long is the storage period for items?

When does the counting of the storage period stop?

Are there any restrictions on the weight or size of items that can be shipped internationally?

Are there any restrictions on the value of items that can be shipped internationally?

Can I send items from my parents' house or other items besides purchases from e-commerce sites?

When are Sendon.com's warehouse operating days?

If a package arrives at Sendon.com outside of business hours, what happens?

It seems that the package has arrived, but it is not registered on My Page.

Do I need to contact Sendon.com to inform them of my purchase?

Can I purchase items with "cash on delivery" or "collect on delivery" payment methods?

Does Sendon.com handle purchasing items on behalf of customers?

I received an email from Sendon.com to confirm the contents of the product's ingredients.

Can I receive a cost estimate before purchasing the item?

If you have any questions, please contact Customer Support.