Depending on the shipping method, the actual weight of the package or the larger of the actual weight and volumetric weight is used for calculation.
Shipping methods calculated by actual weight: SAGAWA, EMS, Air Mail, Sea Mail
Shipping methods calculated by the heavier of actual weight and volumetric weight: FedEx, DHL, OCS, SF Express
Note: YAMATO is calculated based on the total size of the three sides.
It is possible to insure the package being shipped.
In the unlikely event that the package is lost, stolen, or damaged, we will compensate for the actual loss amount.
150 yen per box
This is a registration fee for managing your packages in our system. It applies to each box that arrives at the Sendon address.
Free storage for 90 days
After 90 days, it is possible to store for a fee of 200 yen per box per day, up to a maximum of 30 days.
Packages that have exceeded the paid storage period will be discarded.
550 yen per application
We will consolidate multiple boxes arriving at the Sendon address into a single box.
To ensure the package can withstand international shipping, we will place the item’s box inside a reinforced international shipping box and use double packaging. (This applies even if there is only one box.)
Note: Please note that due to the size or weight of the items, it may not be possible to consolidate everything into a single box. In such cases, an additional 550 yen will be charged for each consolidated box. The same applies to the Reduced Packaging Fee.
450 yen per application
If you only have one box or choose consolidation packaging and prefer not to use double packaging, we will strive to minimize the weight and size of the package.
If you wish to avoid double packaging due to reasons such as reducing the weight of the package, please select this option on the packaging request screen.
1,000 yen per application
If you wish to repack your completed packing request by adding or removing additional packages, it will cost 1,000 yen per application.
700 yen per box
For packages that include products with built-in lithium-ion batteries or products that use lithium-ion batteries, shipping is possible if the weight of the lithium-ion battery is 5kg or less per box. The shipping method can only be FedEx or DHL.
From 150 yen per item
If there are fragile items such as glassware, we will use cushioning materials and reinforce the packaging for each item.
From 1,500 yen per item
This fee may be charged when packing items that are difficult to pack in a regular box.
Example of items: Cupboards, etc.
FedEx, DHL, and OCS charge the following fees for weight and size overruns.
FedEx: 3,390 yen if the actual weight exceeds 31kg, or if the size exceeds (please inquire).
DHL: 15,000 yen if the actual weight or volumetric weight exceeds 70kg. 7,000 yen if the length exceeds 120cm.
OCS: 10,000 yen if the actual weight or volumetric weight exceeds 70kg. 5,000 yen if the length exceeds 120cm.
FedEx, DHL, OCS, and SF Express may charge a remote area fee depending on the delivery address.
2,800 yen
For EMS, air mail, and sea mail, Customs Clearance Fee of 2,800 yen will be charged for shipping packages with a total product price exceeding 200,000 yen.
Charges will be made based on the tariff items set by each country/region. The amount charged will be determined by the type, item, and declared price of the package (whether it is below the tax-free limit). If customs duties are incurred, they will be borne by the customer.
In addition to the above, additional fees may be incurred as needed depending on the condition of the package.