About Shipping and Customs

Can I choose the shipping method?

Is it possible to add insurance to the package?

The arrived item was damaged. What should I do?

Can I specify the arrival date and time?

Is there a maximum value limit for items in a single shipment?

What is customs duty?

My package couldn't clear customs. What should I do?

Does Sendon.com handle customs clearance procedures?

Does Sendon.com handle customs duty payments for customers?

Does the shipping fee include customs duties?

Package that was shipped hasn't been delivered.

I cannot choose the shipping method.

Can I send goods from abroad to Japan?

If you have any questions, please contact Customer Support.