We apologize for the inconvenience, but please contact Customer Support with as much detail as possible regarding the condition of the damaged item.
If possible, providing photos of the damage would be appreciated.
Upon review, if it is deemed to be an incident during transportation, we will proceed with the compensation application process based on the free compensation range and the insurance coverage you have selected.
Email: support@sendon.com
We appreciate your cooperation in preserving the evidence by keeping the package in its original condition upon arrival and refraining from using the contents.
※Please note that we are unable to provide direct compensation for damaged items. We will assist in submitting an investigation request and compensation claim to the shipping carrier. Thank you for your understanding.